Customer Experience Coordinator Jobs

Pat Plumbing, Heating, and Air in Topeka, KS is looking for someone to join our Customer Experience Team. Are you a highly organized individual with exceptional follow-through abilities? Do you possess strong verbal and written communication skills? Are you someone whose personality thrives in a fast-paced, goal-driven environment, both as an independent achiever and a team player? If so, we have an exciting opportunity for you to join our team as a Customer Experience Coordinator! This position earns $20-22 per hour. We provide amazing benefits and perks , including medical, dental, vision, paid life insurance, retirement with company match, maternity/paternity leave, paid time off (PTO), paid vacation, paid birthdays off, paid holidays, paid training and company events. If this sounds like the right office opportunity for you, apply today! Responsibilities:

• Maintain monthly membership records including contact information, billing details and maintenance inspections.
• Conduct outbound calls to set appointments with customers, contributing to the growth of our business.
• Take incoming calls and book customer appointments.
• Stay in constant communication with customers throughout the day to provide updates and ensure satisfaction.
• Monitor call center metrics and generate weekly reports on call numbers, cancellations, callbacks, and other key performance indicators.
• Maintain a friendly and positive attitude, fostering a collaborative and supportive work environment.

Qualifications

• Analytical mindset, using data to make informed decisions and improve processes.
• Highly motivated, flexible, and able to adapt to evolving challenges and priorities.
• A positive outlook on life, bringing enthusiasm and energy to the workplace.
• Excellent verbal and written communication skills, with the capacity to effectively engage with both team members and customers.
• Proven experience in a call center or in an office setting.
• Comfortable working in a structured, fast-paced environment.
• Strong organizational skills and the ability to follow through on tasks and initiatives.

Work Schedule: This office shift is 7:00am

• 4:00pm, Monday thru Friday. Hours may vary slightly due to workload.

ABOUT PAT PLUMBING, HEATING, AND AIR When our clients have a plumbing, heating or air conditioning problem, Pat Plumbing, Heating and Air provides them with the peace of mind they need. With nearly two decades of local expertise, we are committed to handling a full range of indoor comfort problems for our friends and neighbors here in Topeka and the surrounding areas. We attribute our 5 Star customer service to our professional and dedicated team. This is why we provide very competitive compensation, amazing perks/benefits and supportive company culture .
If you are ready to take on this rewarding role as our Customer Experience Coordinator, apply today and become a key part of our dynamic and successful team!
Job Posted by ApplicantPro