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Coordinator Of Customer Experience Jobs

Vp Of Customer Experience (Cx)
By eHire At Atlanta, GA, United States
Problem-Solving: Demonstrated ability to identify, analyze, and resolve complex customer issues, utilizing a data-driven and solution-oriented approach.
Results-Driven: Proven track record of meeting or exceeding customer satisfaction, retention, and revenue goals.
Adaptability: Ability to thrive in a fast-paced, rapidly evolving startup environment, adapting to changing priorities and effectively
Must live in Atlanta, GA (Hybrid role)
Director Of Customer Experience
By Hello Innovation At Detroit, MI, United States
You’re human-centered to the core. You truly understand people and are fueled to deliver experiences tailored to suit their needs.
Top of market pay. Along with a full benefits package including health, dental and 401k.
You’re up for the challenge. When others want to run for the hills, you want to dive deeper.
Build high-performance, customer-centric service teams by recruiting, training and developing rock-star customer care and technical support representatives.
Plus many more. Additional perks include daily catered lunches, team activities, paid holidays and vacation time, bonuses and much more.
Director Of Customer Experience
By Westcott Homes At Kirkland, WA, United States
Gather feedback from homebuyers through direct communications and surveys to learn about the experience through their eyes.
To lead the development, implementation, staffing, and management of
Create company wide goals to improve customer experience.
Build systems, processes, feedback loops within company and trades to streamline the customer experience across all departments.
Work with company department to identify, collaborate, and address systemic issues affecting customer experience.
best of class service experience
Customer Experience Coordinator Jobs
By Hays At New York City Metropolitan Area, United States
• Calculate and compile order-related statistics, and prepare reports for management
Our Client is seeking a Customer Experience Coordinator in New York City, NY.
• Some customer service experience
• Strong written and oral communication skills
• Experienced with Microsoft Word and Excel, Salesforce experience a plus
• Conduct weekly audits of processed orders to ensure accuracy of new revenue calculations
Coordinator, Customer Experience Product Support
By American Airlines At Dallas, TX, United States
Bachelor's degree in technology, business, aviation management, communications, or related fields, or equivalent experience
Knowledge of basic data management and analysis including tools like Cognos, Mosaic, Tableau, etc.
Conducts product meetings; completes product tracking/analysis reports; reports to management and business owners regarding product progress, issues, and risks
This job is a member of the Customer Experience Innovation and Delivery within the Customer Experience Division.
Supports product requirement definition and design through assisting with user stories and participating in retrospectives
2 years’ experience supporting business solutions or related analytical work
Director Of Customer Experience
By FINESSE At Los Angeles, CA, United States
Be the voice of the customer at FINESSE - tracking customer sentiment, understanding pain points, and developing plan to improve experience
Establish and evangelize standards and best practices to ensure the best customer experiences possible
Senior leadership experience in a consumer customer support environment
Experience navigating voice, email, social media and chat customer care channels
Experience building a top-notch customer support function & team from scratch - with a deep understanding of building implementable processes
Direct experience with implementing technology transformation initiatives
Director Of Customer Experience
By StartupTAP At California, United States
10+ years of industry experience with 5+ years of CX management/leadership experience
Collaborate with cross-functional teams to develop the overall customer experience strategy for customers throughout various stages
Utilize customer insights and data to systematize recommendations that will drive best-in-class customer experience
Experience managing CX teams in a fast-paced environment
Strong analytical skills and acumen
Experience with CSAT, NPS, etc.
Customer Experience Coordinator Jobs
By Jacksonville Transportation Authority At Jacksonville, FL, United States
Reviews and audit Customer Relationship Management (CRM) for trends and root causes of concerns.
Recognizes situations requiring the immediate attention of management.
Communicates with co-workers, management and others in a polite and professional manner.
Researches, gathers, and enters all pertinent facts pertaining to suggestions and complaints into a Customer Relationship Management (CRM) database.
Strong knowledge of JTA fixed routes within the service delivery area.
Knowledge of customer service standards and the ability to remain focused on customer needs.
Customer Experience Coordinator Jobs
By SharpHeads At Arizona, United States
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
Minimum Requirements for the position:
Be a representative that provides outbound and inbound support via the phone at a fast pace.
Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc.
Computer literate, typing 40+ words per minute.
Head Of Customer Experience
By Sanofi At Bridgewater, NJ, United States
Transformational programs or change management initiatives
Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.
Proven experience creating reports in Power BI and Microsoft Excel, including advanced excel skills (pivot tables and vlookups)
Use data analytics, voice of customers and surveys, and benchmarking to inform continued optimization of customer experience and recommend actions
Lead development of training for Agile Coaches who will train the Area Business Managers; Coach, develop and motivate direct reports
Use financial analysis and market research data to solve business problems and improve customer experience
Head Of Customer Experience
By Humane™ At San Francisco, CA, United States
Hire, coach, and manage a fantastic team of support agents that love helping people.
Create and maintain an internal customer support wiki to promote knowledge sharing among the team.
Develop ways to collect, analyze, and leverage data to continually improve the team’s performance, customer satisfaction, and the overall customer experience.
7+ years of experience in customer support, with at least 3 years leading a support team
3+ years of experience working with outsourced vendor services
Strong experience setting up and scaling customer support from the ground up
Coordinator, Airport Customer Experience Compliance
By American Airlines At , Los Angeles, Ca $39,064 a year
Minimum Qualifications- Education & Prior Job Experience
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Director Of Customer Experience
By Flywheel Software At United States
5+ years experience in a customer facing managerial role
Experience with customer onboarding/implementation for a B2B SaaS environment
Experience building and scaling processes in a startup environment
Experience running a cross-functional team
Education Stipend towards professional development
Education Stipend towards your professional development
Coordinator, Airport Customer Experience Compliance
By American Airlines At Los Angeles, CA, United States
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
This job is a member of the Customer Experience Team within the Customer Experience Division.
Ability to adjust hours and shifts to meet business requirements and workload demand
Leadership with practical coaching experience
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Investigates irregularities and fines received from FAA, TSA, DOT and other regulatory agencies
Customer Experience Coordinator Jobs
By Brave At California, United States
Strong organisation, time management and planning skills
You will work remotely, connecting from anywhere in the world with our colleagues in Bristol, UK.
Ensure our Customer Relationship Manager system is updated and accurate
Excellent communication skills are required, as you will communicate regularly with customers and colleagues
A desire to ensure every customer has a memorable experience
Attention to detail and administrative skills
Project Coordinator - Customer Experience
By AmpThink At Garland, TX, United States
Proactively provide detailed quotes and order management reports to key stakeholders.
Experience with Microsoft Office and specifically strong Microsoft Excel skills
Possess prior experience working as an account manager, project coordinator or inside sales representative
Manage your own time effectively and allocate it to the appropriate project
A detail oriented personality with strong problem-solving skills
Excellent communication and organizational skills
Vp Of Customer Experience
By NPC Global At Carteret, NJ, United States
Actively manage and grow accounts in a pre-existing customer base
1-2 years of outside sales experience preferred
Excellent interpersonal, communication, and problem-solving skills
Work From Home Flexibility--regular in-office work/attendance is required 3x per week
To Hire And Retain Employees Who Exemplify Our Core Values, Wisper Offers
facilitating ownership of customer experience excellence
Sr. Director Of Customer Experience
By Pair Eyewear At New York, NY, United States
Experience in order processing/management and informed as to how technology can improve such processing
A seasoned CX leader, experienced with growing an efficient organization that both answers customer inquiries and processes customer orders
An empathic, growth-oriented manager who coaches their team to execute successfully against a roadmap they set
Extensive knowledge of how best to partner with offshore outsourced CX teams
5-7 years experience in customer service and/or operations at a high growth company
You will build out sustainable training programs to most effectively scale our CX organization across both internal and outsourced teams
Customer Experience Analyst, Voice Of Customer (Remote)
By Jenius Bank At United States
2+ years of experience in complaints management.
Ability to manage workflow of complaint handling, organizational, management and process.
Submit change requests (CRs) and System Maintenance logs (SMLs) as part of the change management process.
Experience working with and knowledge of Customer Experience and Voice of Customer Metrics (NPS, CSTAT, etc.), CX surveys, and customer feedback.
Perform analyses to identify emerging trends, wins, and opportunity areas in customer experience.
Gather business requirements and collaborate with internal and external cross-functional partners on data capture and distribution strategies.
General Manager Of Customer Experience
By Servify At United States
Disciplined approach and management against key departmental KPIs.
Proficient in company’s systems, including all up and downstream systems and processes to support customer/partner program management and delivery of services.
Ensure a seamless and excellent customer experience from purchase of a Servify product to delivery of related products or services.
Manage/perform and standardize escalation response and outcomes
Balance daily customer activities with project-based work to continuously improve the customer experience.
Excellent interpersonal and customer/partner service skills

Are you passionate about providing exceptional customer service? We are looking for a Coordinator Customer Experience to join our team and help us deliver an outstanding customer experience. If you have a knack for problem solving and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview:

A Coordinator Customer Experience is responsible for ensuring that customers have a positive experience with a company. They are responsible for managing customer inquiries, providing customer service, and resolving customer issues. They must be able to communicate effectively with customers and have a strong understanding of customer service principles. They must also be able to work independently and as part of a team.

What is How To Become an Coordinator Customer Experience?

To become an Coordinator Customer Experience, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you should have strong communication and problem-solving skills. You may also need to have knowledge of customer service software and other related technologies.

Coordinator Customer Experience Skills:

• Excellent customer service skills
• Strong communication skills
• Problem-solving skills
• Knowledge of customer service software
• Ability to work independently and as part of a team
• Knowledge of customer service principles
• Ability to multitask
• Ability to handle customer inquiries
• Knowledge of customer service best practices

What is Coordinator Customer Experience Knowledge?

• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service processes
• Knowledge of customer service trends
• Knowledge of customer service metrics

What is Coordinator Customer Experience Responsibilities?

• Manage customer inquiries and provide customer service
• Resolve customer issues in a timely manner
• Communicate effectively with customers
• Monitor customer feedback and provide feedback to management
• Ensure customer satisfaction
• Develop customer service policies and procedures
• Monitor customer service metrics
• Train and mentor customer service staff

What is Coordinator Customer Experience Experience?

• Previous experience in customer service or a related field
• Experience in customer service software
• Experience in customer service best practices
• Experience in customer service regulations
• Experience in customer service processes
• Experience in customer service trends
• Experience in customer service metrics

What is Coordinator Customer Experience Qualifications?

• High school diploma or equivalent
• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of customer service best practices
• Knowledge of customer service regulations
• Knowledge of customer service processes
• Knowledge of customer service trends
• Knowledge of customer service metrics

Coordinator Customer Experience Education:

• High school diploma or equivalent
• Bachelor’s degree in business, customer service, or a related field
• Certification in customer service or a related field
• Training in customer service software and other related technologies
What tools help Coordinator Customer Experience work better?
• Customer service software: Customer service software helps Coordinators Customer Experience manage customer inquiries, provide customer service, and resolve customer issues.
• Customer feedback tools: Customer feedback tools help Coordinators Customer Experience monitor customer feedback and provide feedback to management.
• Knowledge management systems: Knowledge management systems help Coordinators Customer Experience develop customer service policies and procedures.
• Reporting tools: Reporting tools help Coordinators Customer Experience monitor customer service metrics.
Good tips to help Coordinator Customer Experience do more effectively?
• Listen to customers: Listening to customers is essential for Coordinators Customer Experience to understand their needs and provide the best customer service possible.
• Be proactive: Coordinators Customer Experience should be proactive in addressing customer issues and resolving customer inquiries.
• Follow up: Following up with customers is important for Coordinators Customer Experience to ensure customer satisfaction.
• Stay organized: Coordinators Customer Experience should stay organized to ensure customer inquiries are handled in a timely manner.
• Stay up to date: Coordinators Customer Experience should stay up to date on customer service best practices, regulations, and trends.
Common Coordinator Customer Experience interview questions?
• What experience do you have in customer service?
• How do you handle customer inquiries?
• What customer service software are you familiar with?
• How do you handle customer complaints?
• What customer service best practices do you follow?
• How do you ensure customer satisfaction?
• What customer service metrics do you monitor?