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Qa Complaint Analyst Jobs

Qa Analyst - Ai
By CBTS At United States
Understanding of Rally for project and test management
Knowledge and experience testing software applications
7+ years of experience detailing test plans, test cases,
Experience testing Natural language speech recognition, conversational AI and cognitive solutions
Experience with automated test tools including Cyara Botium
Familiar with Text to Speech, Speech to Text
Qa Analyst Jobs
By Inceed At Oklahoma City, OK, United States
Nice to Have Skills & Experience:
Experience with automated and manual testing
Experience with tools such as: Selenium, Cucumber, TestNG, or Junit
Qa Analyst Jobs
By Mobot At New York, NY, United States
Time management - you are able to efficiently manage multiple customer requests while delivering in a timely manner
Quality Assurance background - you have prior experience as a Quality Assurance Tester or similar role
Perform and oversee manual tests for multiple mobile applications
Collaborate with internal team members to address incoming customer requests
Document your findings from testing via written text and video captures
Assist the Customer Success team with investigations focused on mobile app bugs discovered during testing
Qa Analyst Jobs
By Atem Corp At Pleasant Prairie, WI, United States
Experience with Visual Studio Team Foundation Server (TFS) / Visual Studio Test Professional and Microsoft Test Manager a plus.
7+ years' experience in software and web quality assurance testing.
Prior eCommerce experience in a B2B / B2C web environment preferred.
Perform Functional, System, Integration, Regression, API, and Workflow testing.
Develop, execute and maintain test plans, test scenarios, test suites and test cases using Microsoft's Azure Dev Ops (TFS).
Work on a cross-functional Agile project team with responsibility for planning, executing and administering application testing activities.
Qa Analyst Jobs
By Technix LLC At Carson City, NV, United States
Knowledge of Risk Management and Risk Analysis process.
Demonstrated ability to plan, organize and deliver QA testing in-line with our Release management cycle.
Ability to resolve problems with minimal management assistance; escalates appropriately.
Manage the execution of automated tests and its automated scripts integration with the test management tool.
Excellent written and verbal skills.
Experience with Continuous Integration (CI) tools, such as Jenkins, to create and maintain automation and manual testing infrastructure.
Qa Analyst Jobs
By Cloud and Things At Albany, New York Metropolitan Area, United States
Knowledge of Medicaid Management Information Systems or other Health Information Technologies
Minimum 3 years of experience translating business requirements into test cases and scenarios
Familiarity with content collaboration/test case management software such as JIRA, Confluence, SharePoint, etc.
Translate business requirements or policy documentation into test cases and scenarios
Minimum 5 years of experience in software testing and validation
Minimum 3 years of hands-on experience with formal test design techniques, including database testing frameworks
Qa Analyst I Jobs
By MultiPlan Inc. At , Remote $20 - $25 an hour
JOB REQUIREMENTS (Education, Experience, and Training):
Previous managed healthcare experience preferred
Minimum High School Diploma or GED and 2 years related experience; Associates degree preferred.
Knowledge of rules, policies and procedures related to QA audit process and area of audit
Strong communication (written, verbal, listening) and analytical skills
Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Word, Excel, Outlook, etc.
Complaint Reviewer Jobs
By Reli Group At , Remote
Review and incorporate feedback from Lead QA Coordinator, Program Manager, and client to improve accuracy and quality of work.
Report problems to Program Manager with regard to unique record or process issues.
Complete training as per federal client and organizational requirements.
Perform secondary and/or tertiary complaint reviews to ensure accuracy of submitted information.
Support and closely follow the program’s quality process and initiatives.
Accurately enter review results using a RELI provided computer, keyboard and/or mouse.
Qa Analyst Jobs
By IXL Learning At Raleigh, NC, United States
Review business requirements and develop test plans, test cases, traceability matrices, test estimations, and test execution reports
Manage all communications related to QA status on a daily basis and report potential risks during all stages of development lifecycle
2+ years of hands-on QA experience
Excellent written and verbal communication skills
Passion for making bullet-proof applications and improving education through technology
Scripting or programming experience in an automation framework such as Cypress
Fraud Customer Escalation/Complaint Analyst (Hybrid)
By Citi At , Sioux Falls, 57108 $71,730 - $107,600 a year
5+ years’ experience in Credit Cards or Retail Bank, with specific experience in risk management.
Excellent time management skills and the ability to work to tight deadlines in an ever changing fast paced environment.
Demonstrated ability to develop a business case and influence others including senior management.
Partner closely with Fraud Client Experience team to ensure all identified opporutnities are captured as customer pain points (CPPs) in JIRA
Exceptional attention to detail with strong organizational skills.
Strong ability to oversee and manage multiple efforts/projects simultaneously.
Qa Analyst Jobs
By CaryRx At Washington, DC, United States
Collaborate closely with cross-functional teams, including developers, product managers, and designers, to ensure alignment on project requirements and expectations
Salary Range: Commensurate with qualifications and experience
Evaluate user interfaces and experiences to ensure they align with design specifications and provide a user-friendly, intuitive experience
Proven experience as a Quality Assurance Analyst or similar role, with a minimum of 2-4 years of relevant experience
Knowledge of mobile application testing, including iOS and Android platforms
Strong analytical and problem-solving skills with a keen attention to detail
Qa Analyst Jobs
By Palomar Insurance Agency, Inc. At , Edina, 55435 $65,000 - $95,000 a year
Develop and manage testing cycles against complex requirements, for both feature releases and base regression requirements.
Pursue training and development opportunities; strive to continuously build knowledge and skills.
Experience translating complex business requirement into functional testing plans and implements those plans as designed
Assist with requirements refinement and grooming for the product platform.
Collaborate with BA’s, Developers, SME’s and key stakeholders to help refine requirements and promote high quality implementations where necessary.
At least 3+ years of relevant QA experience
Qa Analyst Ii Jobs
By CME Group At , Chicago
Execute test responsibilities with minimal supervision.
Experience in developing tests in Cucumber.
5+ years of working experience is required.
Assist the senior QA member or Lead in identifying test scope, test risks, and test methodology.
Create and maintain test documentation.
Interface and communicate with internal teams and external support groups.
Qa Analyst - Temporary
By Genesco Inc At , Nashville, 37214
Experience and Skills You'll Need to Have
Disseminate business requirements into test plans and or test cases
4 year Technical degree (greater work experience may be considered in place of degree)
2+ years' experience in software quality assurance in a high tech environment
Demonstrable experience of QA methodologies (Smoke, Functional, Integration, Regression, Black box, White box, Load testing)
Strong verbal and written communication skills
Qa Analyst I Jobs
By Fender At , Baton Rouge
Experience using Confluence Team Collaboration or knowledge of how to work with a wiki Experience with SDLC (software development life cycle)
Works with QA Manager to create test schedules and plan resources accordingly
Authors Knowledge Base articles as required
Experience installing/configuring Mac, PC, Linux, iOS, Android systems and applications
Knowledge of networking protocols and audio over Ethernet standards
Field or studio recording experience and/or related technical discipline
Qa Analyst Jobs
By Expleo At , Minneapolis, 55401
Collaborate with cross-functional teams, including developers, business analysts, and project managers, to understand project requirements and application features.
Oracle EBS certification and experience with other Oracle Cloud Applications are desirable.
Wants to continuously grow knowledge base and skill set
Proven experience as a QA Analyst or similar role, with a focus on Oracle E-Business Suite applications.
Hands-on experience with manual and automated testing tools and methodologies.
Strong analytical skills and attention to detail, capable of identifying and documenting defects accurately.
Qa Analyst Jobs
By J. J. Keller & Associates, Inc. At , Charlotte, 28204 $65,000 - $77,000 a year
2+ years software or web-based quality assurance experience.
Prior test case creation experience.
Strong API Testing experience is required.
Experience with Automated testing tools strongly preferred (ex: Selenium).
Mobile Testing experience is a plus.
Strong analysis and problem solving skills.
Qa Business Analyst Jobs
By Commonwealth Financial Network At , Waltham, 02453 From $102,000 a year
Collaborating with subject-matter experts and product analysts to identify testable components and potential feature complexity vulnerabilities
Strong and demonstrated knowledge of quality assurance methodologies, tools, and processes
3+ years of quality assurance experience
Knowledge of incident and program tracking software such as ServiceNow and Jira a plus
Financial or similar industry experience
Leading the adoption of best practices, tools, designs, and frameworks in functional and automated testing
Qa Analyst (Contract) Jobs
By Lextech At Chicago, IL, United States
Provide input as required to the planning, requirements definition, and design process for new features, with an eye toward testability
Ability to pick up new responsibilities quickly
Extensive knowledge of front-end mobile testing
Experience with the Agile methodology and regression testing
Experience in both Confluence/JIRA or equivalent tool for software development
Good written and verbal communication skills
Sr Qa Analyst - Games Studio
By Netflix At , Remote
Expert knowledge of technical requirements, tools, and processes
Experience translating requirements into effective test cases
Exceptional communication skills and the ability to influence through feedback, to champion and enhance the user experience
Working with engineering teams and Producers to identify requirements and develop test plans
4+ years of industry experience in QA (preferably in the Gaming industry)
Minimum 3 years hands-on testing mobile games experience

Are you looking for an exciting opportunity to use your problem-solving skills to help customers? We are looking for a QA Complaint Analyst to join our team and help us ensure customer satisfaction. You will be responsible for investigating customer complaints, analyzing data, and providing solutions to ensure customer satisfaction. If you are a detail-oriented problem solver with excellent communication skills, this could be the perfect job for you!

Overview:

QA Complaint Analyst is responsible for ensuring that customer complaints are properly documented, investigated, and resolved in a timely manner. They are also responsible for ensuring that all customer complaints are handled in accordance with applicable laws and regulations.

Detailed Job Description:

QA Complaint Analyst is responsible for reviewing customer complaints, conducting investigations, and providing feedback to customers. They must be able to identify and document any issues that may be present in the customer complaint and provide solutions to resolve the issue. They must also be able to communicate effectively with customers and other stakeholders to ensure that the customer complaint is properly addressed.

What is Qa Complaint Analyst Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to analyze and interpret customer complaints
• Ability to identify and document issues
• Ability to provide solutions to customer complaints
• Knowledge of applicable laws and regulations
• Ability to work in a fast-paced environment

What is Qa Complaint Analyst Job Qualifications?

• Bachelor’s degree in a related field
• At least two years of experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of quality assurance principles and practices
• Knowledge of applicable laws and regulations

What is Qa Complaint Analyst Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of quality assurance principles and practices
• Knowledge of applicable laws and regulations

What is Qa Complaint Analyst Job Experience?

• At least two years of experience in customer service or a related field

What is Qa Complaint Analyst Job Responsibilities?

• Review customer complaints and provide feedback
• Investigate customer complaints and document any issues
• Provide solutions to customer complaints
• Communicate effectively with customers and other stakeholders
• Ensure that customer complaints are handled in accordance with applicable laws and regulations
• Monitor customer complaints and provide updates on progress