Director Of Client Access Services

The Director of Client Access Services will supervise Client Access Specialist's in various sites throughout the agency to ensure immediate access to all consumers seeking services to high quality, whole-person assessments and appropriate clinical recommendations for care.

Essential Functions - Job Specific

• Supervise Client Access Specialist's day to day operational function
• Follow up with consumers as needed
• Supervise peer review processes to ensure appropriate assessment and recommendations for services are given, to provide a feedback loop for quality improvement
• Hold regular Client Access meetings to ensure regular communication and feedback between DCCO, Senior Director of Client Access to Services, and direct line staff is established and maintained
• Conduct and/or coordinate with Licensure/Certification Supervisor to provide regular supervision with staff (and maintain appropriate supervisory documentation)
• Approve expense requests
• Assist with consultation and ongoing opportunity for skills development as professionally able
• Approve requests for PTO/Leave and approve time sheets in Kronos
• Work with Compass Training Institute (CTI) to coordinate training of new and current staff
• Ensure team coordination, integration of services, and provide support to the Senior Director of Client Access to Services
• Ensure immediate consumer access to services, including consumers from internal programs and external entities
• Other duties as assigned
• Directly supervise the Open Access process, including internal referrals and ongoing assessments
• Conduct AIM discussions with assigned staff to develop professional goals
• Abide by all professional, certification and corporate ethical standards
• Work with EHR Data, Quality, and Compliance departments to identify staff in need of training and education as it relates to documentation and treatment standards
• Review and co-sign and/or coordinate with licensure/Certification Supervisor to review and co-sign documentation for new staff (this includes notes, wellness plans, and psychological assessments) for the first 30 days of employment and/or as needed to ensure compliance with agency expectations and licensure/certification requirements
• Direct Client Access Specialist team members in various sites throughout the agency to ensure quality assessments and effective clinical recommendations to care
• Provide regular feedback to Client Access Specialists in need of training and education

SUPERVISORY RESPONSIBILITY

• Provide clinical consultation to staff
• Oversees day-to-day operations and tasks of supervisees
• Time card management - manages time sheets
• Ensures progress and development is made toward departmental strategic plan goals
• Completes performance development/AIM process

WORKING CONDITIONS & EXPOSURE RISK

Operating vehicles or machinery

Master's degree required

At Least Five (5) Years Of Professional Experience Required

LICENSURE/CERTIFICATION: LPC, LCSW or LMFT valid in Missouri required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

• Mentor opportunities
• Employee Assistance Program
• Competitive benefits
• Headspace Access
• Professional development
• Licensure supervision
• Scholarship program
• Tuition reimbursement
• Paid time off & Paid Holidays
• NHSC Loan Repayment Participant
• Advancement opportunities

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.