Director Of Client Services

cBEYONData is seeking a Director of Client Services to oversee the successful delivery of services and solution to our federal government clients. The successful candidate will be focused on ensuring effective contract delivery, client satisfaction, driving revenue growth, supporting business development capture activities, and fostering strong client relationships. The Director of Client Services will lead a team of managers overseeing project delivery.

Responsibilities:

• Ensure the projects have adequate contractual coverage to support the work they are performing.
• Set performance expectations of the project managers, conduct regular contract performance reviews, and provide coaching and feedback to support professional growth.
• Manage and mentor project managers, fostering a culture of excellence, collaboration, and continuous improvement.
• Promote knowledge sharing and best practices across the client service teams and the broader organization.
• Identify and pursue new business opportunities with existing clients, working closely with the Business Development team to expand the firm's footprint.
• Confirm the project managers are managing the projects' financials and achieving financial results in line with corporate targets.
• Proactively engage with project managers to ensure they are helping clients understand their needs, challenges, and objectives, and develop tailored solutions to meet their requirements.
• Actively monitor client satisfaction levels and address any issues or concerns promptly and effectively.
• Stay abreast of industry trends, government policies, and market dynamics that may impact client needs and our service offerings.
• Provide guidance and support to project managers, ensuring they have the necessary resources, skills, and information to achieve project objectives.
• Effectively lead the project managers to ensure quality performance and client satisfaction.

Requirements:

• Proficiency in project management methodologies and tools. PMP Preferred.
• Proven experience (8+ years) in a client-facing role within a government consulting firm delivering IT services and solutions to Federal clients.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong employee and client relationships.
• BS/BA, MS degree preferred.
• Proven track record of successfully delivering complex projects on time and within budget.
• Exceptional problem-solving and analytical skills, with the ability to think strategically.
• Demonstrated leadership abilities, including team management and development.
• Secret Clearance with the ability to obtain Top Secret.

cBEYONData is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.