Client Experience Director Jobs

Process emergency management requests by engaging key stakeholders within leadership teams across the organization

Use telephony system to manage call interactions and respond to emails

High school or equivalent required; college education preferred

Experience using Microsoft office required

Experience in service oriented field interacting with customers required

Experience in utilizing a ticketing or dispatch system preferred

3+ years of experience in a Customer Care Manager or Client Experience Lead role or other equivalent work experience

Experience with having managed a team of 3 associates or more

Leading and inspiring a team of 5-10 associates working both in-office and remotely

CX Operations: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly

Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment

Previous experience working in ecommerce or a tech startup is a plus

Customer driven with excellent oral and written communication skills and general analytical, problem solving, and project management skills

Experience developing requirements and demonstrating reporting to end users

Design, develop, and maintain a knowledgebase of best practices, training guidance, and how-to materials related to Power BI

Clearly defined product benefits and implementation strategies to support client ROI

Experience in business case development and ability to effectively present business cases to business unit leadership

Client-first, focused on continuous improvement to drive a positive experience

What We Are Looking For -Crisis communications, issues management, and/or public affairs experience

Highly effective oral and written communication skills -Basic familiarity with corporate financials

Ability to prioritize multiple tasks and manage deadlines in a consistent manner

Ability to take ownership, manage and see projects through from start to finish -Proactive self-starter and a quick learner

1-3 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting

Prepare strong initial drafts of client-facing materials and interface directly with clients as appropriate

• Utilize Maison storytelling and heritage to enhance the client experience

Maison / industry knowledge and compliance

• Develop fundamental brand knowledge to convey Cartier heritage and values

• Consistently reach and aim to exceed all KPIs

• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas

• Participate in daily set up and break down of boutique for opening/closing as needed

Experience: NPS > Amazon, Netflix, and Apple

Hire a Support Lead and Guide Lead Manager

D2C Service Pro: Experience directly supporting high-touch consumer customers and delivering exceptional client experiences

Mission-Obsessed: You have a deep personal connection to our mission and artistic vision for crafting psychedelic therapy experiences

Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility

Freedom: Design your own workday - we’ve been remote-first, asynchronous from founding

Bachelor’s degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.

Plans, manages, and controls the activities of a team that provides operational support for a business segment, group, or team.

10 + years of relevant experience supporting Business Insights and analytics in a leadership capacity

Strong presentation and communication skills

Advises business groups by providing strategic direction to initiative prioritization, integration, and resource application.

Ensures that policies and procedures align with corporate vision.

Managerial skills and experience in coaching remote teams

Key Duties, Responsibilities and Accountabilities

Map out client development journey including event, gifting, experiences, etc

Partner with CRM team to develop and implement elevated outreach tools and communications, experiences, and gifting

Be able to personally assist VIPs, therefore demonstrating high level of communication and service skills in order to lead by example

At least 7 year experience in the luxury goods sector or relevant retail industry

1-2 years project management experience

Required Qualifications, Skills And Capabilities

Preferred Qualifications, Skills And Capabilities

Manage research flow and client-recruitment for research process

Build research surveys as needed, recruit clients for interview research and manage research initiatives

2-3 years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies

Related travel experience and industry knowledge is essential

Conducts consultations with clients to discuss all details of their desired travel experiences, needs, and budget

Manage reservations, special requests, and payments

Self-driven in an autonomous, remote environment

Designs logistical fun & exciting itineraries

Sell transportation, accommodations, activities to our guests

Related travel experience and industry knowledge is essential

Conducts consultations with clients to discuss all details of their desired travel experiences, needs, and budget

Manage reservations, special requests, and payments

Self-driven in an autonomous, remote environment

Designs logistical fun & exciting itineraries

Sell transportation, accommodations, activities to our guests

Connect the dots across multiple campaigns or accounts to continually tighten up recommendations that incorporate client/senior management feedback

Experience planning and executing across all media channels, traditional/linear and digital

Deep knowledge of performance media, audience strategy creation/application using syndication resource tools (i.e., MRI, Forrester, YouGov, Comscore), and marketing technology landscape

Business intelligence and competitive reporting knowledge/tool familiarity (i.e., Kantar, Nielsen) and narrative crafting

Lead media team in developing strategy/media plans that answer to the client’s business objectives

Communicate effectively with activation, sales, and internal team members to ensure direction is clear to minimize confusion

Ability to work remotely – facilitate a quiet, professional work environment at home

Ability to manage multiple tasks simultaneously

Superior interpersonal skills with the ability to work with various types of clients

1-2 years of customer service experience

Previous experience in the Payroll Industry required

College experience (degree strongly preferred)

Manage clienteling program to cultivate appointment sales, new client acquisition, prospect conversion, and VIC development that increase client sales penetration.

Maintain knowledge of local current attractions and events surrounding the boutique and participate in networking activities including client events.

Foster a positive boutique culture, cultivating verbal and non-verbal behaviors among the team, that demonstrate a welcoming and elevated client experience.

Provide ongoing mentorship to boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.

Ensure excellence in brand image through visual merchandising perspective.

Create boutique policies that ensure all team members contribute to the VM bar of excellence.

Strong interpersonal skills and a collaborative management style.

Project management / Six Sigma / PMP / LEAN certifications in continuous improvement methodology.

Knowledge of risk management or proven ability to learn challenging new topics quickly.

Lead 5-8 account managers to ensure the client experience is outstanding and that all meeting formats, communication, and reporting are consistent.

Proven service delivery experience related to software and services.

Experience working with Health Plans (preferred).

Bachelor's degree, or equivalent work experience

Up to three years of relevant experience

Strong customer service and problem-solving skills

Thorough knowledge of operational functions, systems, policies and procedures of assigned area

Basic knowledge of banking operations

Strong verbal and written communication skills

Bachelor's degree, or equivalent work experience

Up to three years of relevant experience

Strong customer service and problem-solving skills

Thorough knowledge of operational functions, systems, policies and procedures of assigned area

Basic knowledge of banking operations

Strong verbal and written communication skills

Leads the experience product management lifecycle for assigned platforms/channels within specific client journeys.

Product management experience, preferably in Financial Services and/or Wealth Management space.

Collaborates with product managers, technology, design, and other teams to identify, prioritize, design, and deliver key solutions.

Drives feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.

Defines and reviews key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.

5+ Years Required; 7+ Years Preferred

Well-developed organisational and time management skills. Ability to set priorities and meet reasonable deadlines consistently.

Great project management ability – organised and detail-oriented with a capacity to thrive in a fast-paced, team-oriented, deadline-driven environment.

Lead Education and Events team to develop product training programs for our own team and retail partner teams.

Actively seek feedback from stakeholders (e.g.brand and retailers) and prioritize the need to identify and develop the capabilities within the team.

Work experience in field + commercial sales and marketing in domestic and global organisations, specifically within the beauty and cosmetics industries

Significant experience working with both pure play and onmi channel retailers

Strategically and proactively manage projects to ensure successful outcomes while working on multiple assignments with shifting priorities.

Build and maintain relationships with clients and candidates by managing written and verbal communication to drive the firm’s recruitment process forward.

Understand key client dynamics and internal priorities to efficiently coordinate client and candidate meetings and recurring project update calls.

Lead and collaborate with our team to enhance the coordination and research processes for optimized efficiency.

Provide a bridge of robust communication between our clients and our research team.

Help lead special projects that align with the Recruiting Team's mission and growth.