Client Experience Director Jobs in Arkansas

Prior experience working for a healthcare staffing company, experienced with the management and development of commercial relationships with clients

Management of risk, effective control of allocated budget and resources, and building a culture of continuous improvement

Proficiency with sales/marketing management software CRM – Salesforce & HubSpot

Educated to Masters/MBA Level or equivalent experience within healthcare staffing or similar industries or revenue-generating roles

Accountable for the effective transition of new clients from Business Development into Client Operations

Accountable for defining, implementing, monitoring, and improving a business development strategy that supports the strategic revenue plan

Experienced and capable to utilize functional and technical skills to learn multiple systems.

Due to a remote work environment, a dedicated workspace and an internet connection of 100 MB is required.

2+ years' experience in Customer Service

Ability to multi-task, set priorities and manage time effectively.

Job Title: Client Experience Representative

Ability to handle challenging customer interactions.

Participate in cross-sell campaigns as identified by Management.

Proven relationship-building skills and experience maneuvering internally within a large corporation and externally within a client organization.

Advanced knowledge in assisting and advocating for client completion of Project Workbooks, RFQs and Pre-Qual docs.

Q2, banking or banking software experience

Exceptional level of knowledge of company products and services and may be tasked with introducing new products.

Hybrid & Remote Work Opportunities

4. Manage the merchant installations schedule to ensure installations are completed within established SLAs.

Previous experience working with ERP software installations

Previous experience in a technical support role at a payments company

Customer service experience - enjoy providing exceptional service

Strong follow up and organizational skills

2. Provide support for internal teams on ERP software and Fortis payments functionality.

Must have led an Account management Team before

· Advocates for the client with Product Management to drive product simplification for our customers

Manages budget and participates actively in the annual budgeting and periodic forecasting activities

REMOTE- Must live on East Coast or in MID WEST

Managing a Team of 10-12 Account Managers

· Ensures long term client satisfaction and retention. Manages client satisfaction survey delivery and feedback review.

Customer driven with excellent oral and written communication skills and general analytical, problem solving, and project management skills

Experience developing requirements and demonstrating reporting to end users

Design, develop, and maintain a knowledgebase of best practices, training guidance, and how-to materials related to Power BI

Clearly defined product benefits and implementation strategies to support client ROI

Experience in business case development and ability to effectively present business cases to business unit leadership

Client-first, focused on continuous improvement to drive a positive experience

Experience: NPS > Amazon, Netflix, and Apple

Hire a Support Lead and Guide Lead Manager

D2C Service Pro: Experience directly supporting high-touch consumer customers and delivering exceptional client experiences

Mission-Obsessed: You have a deep personal connection to our mission and artistic vision for crafting psychedelic therapy experiences

Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility

Freedom: Design your own workday - we’ve been remote-first, asynchronous from founding

Bachelor’s degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.

Plans, manages, and controls the activities of a team that provides operational support for a business segment, group, or team.

10 + years of relevant experience supporting Business Insights and analytics in a leadership capacity

Strong presentation and communication skills

Advises business groups by providing strategic direction to initiative prioritization, integration, and resource application.

Ensures that policies and procedures align with corporate vision.

Strong interpersonal skills and a collaborative management style.

Project management / Six Sigma / PMP / LEAN certifications in continuous improvement methodology.

Knowledge of risk management or proven ability to learn challenging new topics quickly.

Lead 5-8 account managers to ensure the client experience is outstanding and that all meeting formats, communication, and reporting are consistent.

Proven service delivery experience related to software and services.

Experience working with Health Plans (preferred).

Bachelor's degree, or equivalent work experience

Up to three years of relevant experience

Strong customer service and problem-solving skills

Thorough knowledge of operational functions, systems, policies and procedures of assigned area

Basic knowledge of banking operations

Strong verbal and written communication skills

10 years of experience in Human Resources/ Organizational Effectives/Organizational Development preferred.

Proficiency Directing Associate Experience Programs preferred.

Bachelor’s Degree in Arts/Sciences (BA/BS) Human Resources, Communication or Related Field required.

Master’s degree in Arts/Sciences (MA/MS) preferred.

Other: Organizational Development Certificate preferred