Capital Collections Specialist Jobs

Perform special projects as requested by management.

Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience.

Bachelor’s degree or equivalent experience

Detail-oriented, resourceful and able to manage shifting priorities

Excellent written and verbal communication skills required

The specialist will perform the following daily functions as part of the collections function

Identify issues attributing to account delinquency and discuss them with Accounting Manager & Controller.

Strong communication, problem solving and analytical skills required

Experience with Invoiced.com and Quickbooks Online preferred

Minimum of 2 years of corporate collections experience including interaction with a large customer base.

Quickbooks experience (Web & Desktop)

Monitor AR email inbox throughout workday for new sales orders received and process accordingly

Experience working with Medicaid programs, such as BadgerCare Plus, long-term care programs, Wisconsin Funeral and Cemetery Aids Programs, etc.

Experience working with an estate recovery program.

3.5 weeks of vacation, 9 paid holidays and ample sick time.

Participation in the Wisconsin Retirement System, which is considered among the best in the country!

Public Service Loan Forgiveness Program employer.

Participation in program planning, policy setting and procedure development.

Great organizational skills & time management abilities

Experience using customer communication and task management programs, Zendesk Google Drive, and Email

2-3 Years of experience in collections and recovery (Mortgage or Credit Cards)

Experience in financial services or related industries (mortgage experience preferred)

Superb communication, collaboration, and problem-solving skills

Bachelor's Degree or comparable work experience in financial services

Health and wellbeing benefits start on your first day

Basic math skills (adding, subtracting, multiplying, rounding and probability) required

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Locating and contacting former tenants to determine the best course of action

Generous PTO and holiday time off

Direct support of your healthy work/life balance (no late nights or weekends)

Required Skills, Knowledge & Abilities:

1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools

Essential Job Duties & Responsibilities:

Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process

Excellent verbal and written communication skills

Prior telemarketing experience with financial products preferred

High School Diploma or equivalent experience required

3 – 5 years’ experience in collections, accounts receivable or a related area

Professional interpersonal skills and the ability to adjust and interact with all levels of personnel including clients, attorneys and staff

Professional judgement, strong attention to detail and great interpersonal skills required

Assist with various client requests for additional information on invoices

Ensure proper administration of internal write-off policies

High School diploma/GED plus a minimum of 1 year relevant work experience.

Experience with word processing, spreadsheet and presentation software.

Strong verbal and written communication skills.

Previous experience in customer service, customer-facing, collections, call center or sales.

Knowledge of M&T Bank systems.

Document outcomes of all calls.

At least one (1) year experience in a healthcare setting or equivalent as a combination of education and experience.

Offer fringe benefits like ski medallion, rec center discounts, etc.

Comply with all applicable Credentialing and Privileging requirements

Demonstrated knowledge of the application of payer policy for a successful claim submissions.

Demonstrated knowledge of billing and coding guidelines.

Demonstrated experience with successful navigation of the varying rules and regulations applying to the healthcare industry.

Prepare credit memos and write-offs for management approval

Within first 60 Days: Possess a working knowledge of company policies, procedures, and products

2+ years of professional experience in invoicing and collections

Ability to stay on task and productive while working in a remote setting

Reduce the overall past due (and bad debt) balances

Research unapplied cash and missing payments

Collaborate with relationship managers where appropriate to facilitate client payments

3-5 years' experience in collections

Working knowledge of MS Office including advanced knowledge of MS Excel

Proven experience as a Collection Specialist or similar role

Knowledge of Billing and Collections procedures

Knowledge of various collection techniques

Specific education and experience credentials

Collaboration with Account Managers to maintain current on all customer accounts

Exceptional written and verbal communication skills

Monitor Accounts Receivable and identification of past due accounts.

Reduction of Over 90-day balances

Make recommendations for bad debt write offs.

Review accounts for any new developments and report to management.

Additional finance duties as needed.

Collections experience preferred, but not required.

Excellent Customer Service (telephone skills), work performance and attendance.

Knowledge of Salesforce, Great Plains applications preferred, but not required.

Great organizational and follow-up skills, as well as attention to detail.

Collections experience is preferred, however, we will train candidates with skillsets required for success in this position.

Require excellent communication skills, both verbal and written, coupled with the ability to effectively interface with customers and internal personnel

The ability to multi-task, work in a fast paced environment, have excellent organizational skills and detail orientation are needed.

Must be a team player with high energy and problem solving skills

Work with sales representative to improve collections and customer knowledge of credit, billing and collection policy

Duties, responsibilities and activities may be assigned or changed from time to time

Basic Computer skills, including knowledge of MS Outlook, Word, and Excel.

Manage KFS Platform for errors and meter reports.

High School Diploma or General Education Degree (GED).

One-year prior industry related experience.

Excellent Written and verbal communication skills.

Enter meter reads for all Usage Billing Agreements

BS/BA degree in business administration, finance or accounting.

2+ years’ experience a collections role, preferably in a law firm environment.

Monitor client accounts, identify overdue invoices, and arrange a plan for repayment.

Assist with day-to-day collections activities, process client payments, prepare check deposits and follow up on outstanding invoices.

Assist with month-end activities, including distribution of statements of account.

Collaborate with team members to ensure a standard collections follow-up is maintained regularly with clients.

BS/BA degree in business administration, finance or accounting.

2+ years’ experience a collections role, preferably in a law firm environment.

Monitor client accounts, identify overdue invoices, and arrange a plan for repayment.

Assist with day-to-day collections activities, process client payments, prepare check deposits and follow up on outstanding invoices.

Assist with month-end activities, including distribution of statements of account.

Collaborate with team members to ensure a standard collections follow-up is maintained regularly with clients.

Submit monthly charge off recommendations to senior management according to policy.

Work in a time sensitive environment, make sounds decisions, and communicate these decisions to members and applicable internal staff and management.

EDUCATION, EXPERIENCE, & TRAINING GUIDELINES:

Perform other collection, risk, or credit union related duties as assigned by manager.

Minimum 2-5 years consumer and/or mortgage collection and collection experience.

Health, Dental & Vision Benefits

The ideal candidate is upbeat, positive, dedicated and reliable, highly detail oriented and a skilled negotiator.

Hourly plus commission incentives, bonuses and benefits.

Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

Education: High school diploma. Associates degree or higher a plus, but not required.

Miller, Ross & Goldman is a premier global commercial collection and legal services firm.

Please send your resume for consideration and indicate your availability for an initial telephone interview.

Equivalent education and/or experience may be substituted for any of the above requirements.

Collaborate with other examiners, Reserve Bank management, and other federal and state banking regulators to recommend capital-related regulatory ratings and assessments.

A bachelor’s degree in finance, accounting, economics, or a related field. A master’s degree in business or related field is preferred.

Professional certifications including Certified Financial Analyst (CFA), or a related certification (preferred).

Demonstrated teamwork, analytic and critical thinking abilities.

Partner with the Eleventh District LBO dedicated supervisory team (DST) to plan, participate in, or lead capital-related supervisory events.