Collections Specialist Jobs

Who We Are

FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About The Role

The Collections Specialist will bring a strong corporate collections background to the operations group to facilitate timely payments from a growing customer base. The candidate must be detail oriented, organized, able to work independently and as part of a team of billing professionals. Excellent interpersonal skills are essential as the position requires contact with all levels of engagement professionals internally and externally.

What You'll Do

• Collaborate with relationship managers where appropriate to facilitate client payments
• Maintain meticulous notes and comments on all accounts via the system and various trackers
• Identify and resolve technical issues preventing client payments (access to eBilling sites, vendor setups, etc.)
• Prepare and present reports on collection activities and progress
• Accountable for reducing delinquency for client accounts to reduce company DSO (Days Sales Outstanding)
• Proactively establish contact points with clients' Accounts Payable contact(s) and preemptively ensure access to billing systems is in place prior to invoicing
• Establish methodological process for continuously canvassing all aged AR and performing routine follow-ups and check-ins to ensure timely payments

How You'll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need To Succeed

Basic Qualifications

• Working knowledge of MS Office including advanced knowledge of MS Excel
• Proven experience as a Collection Specialist or similar role
• 3-5 years' experience in collections

Preferred Qualifications

• Able to handle difficult customers with diplomacy and tact
• Strong attention to detail, goal oriented and organized
• Able to establish sound processes and routines, self-motivated and able to work independently
• Problem-solving and critical-thinking skills
• Knowledge of various collection techniques
• Knowledge of Billing and Collections procedures
• Excellent written and verbal communication skills
• Remain focused and on task in a fast-paced environment
• Manages time effectively and adapts quickly to changing priorities

#LI-AH1

Our Benefits

Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:

• FTI Perks & Discounts at retailers and businesses
• Generous paid parental leave and flex return support
• Paid time off for volunteering in your community
• Professional development and certification programs
• Free in-office snacks and drinks
• Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
• Make an impact in our communities through company sponsored pro bono work
• Generous paid time off
• Potential for flexible work arrangements
• Competitive total compensation, including bonus earning potential
• Employee recognition programs
• Free smartphone and cellular plan (if applicable)
• Company matched 401(k) retirement savings plan
• Family care benefits, including back-up child/elder care
• Corporate matching for charitable donations most important to you
• Employee wellness platform

About FTI Consulting

FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,500 employees located in 30 countries, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine . For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.