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Collections Specialist Jobs

Company

LanguageLine Solutions
Address , , Ca
Employment type FULL_TIME
Salary $22 an hour
Expires 2023-10-03
Posted at 9 months ago
Job Description
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.
Position Title: Collections Specialist
Reports To: Manager, Accounts Receivable & Collections
Department: Finance
Work Location: US California (Remote)
Classification: Hourly
Position Summary
Under the general direction of the AR & Collections Manager, the Collection Specialist is responsible for managing a portfolio of accounts based on assigned Account Executives as well as other receivable activities (i.e. Collections, Cash receipts.)
Major Responsibilities, but not limited to:
  • Additional finance duties as needed.
  • Review accounts for any new developments and report to management.
  • Communicate status of accounts in a clear and concise manner.
  • Investigate historical data for each debt or bill.
  • Courier, archiving and mailing.
  • Track progress of work.
  • Notify or locate customers with delinquent accounts and attempt to secure payment.
  • Work closely with the Sales and Customer Service department to resolve and/or assist in any customer delinquency issues.
  • Research disputed delinquent account balances.
  • Excel reporting.
  • Assist with email responses and possible A/R functions.
  • Prepare correspondence on delinquent accounts requiring special handling.
  • Prepare bill reconciliation reports.
The minimum and maximum full-time hourly rate for this role are listed below. Please note that this hourly rate information is solely for candidates hired to perform work within one of these locations. Experience and education refers to LanguageLine Solutions’ current hourly range for this position. US California Remote pay range is $22.00 USD.
Candidates hired to work in US Remote will be subject to the pay range associated with the location, and the actual hourly rate amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Qualifications
  • Demonstrated proficiency in Word, Excel and various databases.
  • Excellent Customer Service (telephone skills), work performance and attendance.
  • Great organizational and follow-up skills, as well as attention to detail.
  • Collections experience preferred, but not required.
  • Strong work ethic, ability to work under pressure and maintain rapport with colleagues and clients.
  • Knowledge of Salesforce, Great Plains applications preferred, but not required.
  • Strong follow-up skills – follows up aggressively on project/process details and has the ability to understand and develop the “big picture.”
  • Strong analytical skills.
  • Excellent troubleshooting, creative problem-solving and strong analytical skills
  • Ability to work independently and self-motivated.
  • Sense of urgency and ownership, possess strong decision-making skills.
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at .
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)