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Call Center Jobs in Dallas, Iowa

Call Center Manager Jobs
By ALFASIGMA USA, Inc. At , Dallas, 75211
Bachelors Degree required (high school diploma and 10+ years’ call center management experience in lieu of degree).
Minimum Five (5) years of directly related supervisory or management experience
Demonstrated skills in performance management and employee development
Exceptional project and time management skills
Maintain professional and technical knowledge by tracking emerging trends in call center operations
Previous Sales call center experience desired
Communications Coord 1 (Call Center) - Night Shift 8Pm – 8Am
By LifeLink Foundation, Inc., At , Tampa, 33619
Processes organ offers from other organ procurement organizations, utilizing iTransplant.
Provides data entry of missed referrals for the OPOs.
Provides data entry of medical examiner referrals for LifeLink of Puerto Rico.
Must possess working knowledge of computer, mouse, and windows application.
Must have specific knowledge of the organization and roles of key contacts in order to route calls and follow-up messages.
Company paid Medical, Dental, Disability & Life Insurance
Call Center Representive (Telecom)
By SSM Health At , Madison, 53717
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.
High school diploma or equivalent
Medical Call Center Jobs
By The Eye Care Group PC At , Waterbury, 06708 $15 - $20 an hour
Effective multi-tasking skills. Must have basic keyboard skills and experience/knowledge of how to operate computers and telephones. Computer experience a must.
Must have top-notch customer service skills that drive quality and provide an exceptional patient experience.
At least two years’ experience in a medical office servicing patients on the telephone
Must be detail oriented, customer focused, have a pleasant speaking voice, and possess skills in proper telephone etiquette.
Demonstrate excellent human relations in verbal, interpersonal and written skills with the ability to work cooperatively within a diverse team environment.
Must have good working knowledge of health insurance.
Call Center Supervisor Jobs
By PrudentRx, LLC At , Remote
Maintaining PrudentRx program skills & knowledge by completing at least eight (8) hours
Effective leadership and analytical skills, including working knowledge of workforce
On-going review of procedures and collaborate with Contact Center Manager and
Oversee the onboarding, training and continued education of the Call Center staff as
Log in to phone system to take/make calls at least 8 hours per month to maintain skills
Complete all necessary continued learning and training requirements per department and company need.
Supervisor - Call Center
By Maximus At , Remote From $42,400 a year
Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
Minimum of two (2) years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Tier 2 Csr - Call Center
By Maximus At , Remote From $14.13 an hour
Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
High School diploma or equivalent with 1-3 years of experience.
Respond effectively to all forms of inbound and outbound contacts.
Process workflow documents, which include, income, identity, and other eligibility verification documents.
Communications Coord 1 (Call Center) - Night Shift 8Pm – 8Am
By LifeLink Foundation, Inc. At , Tampa, 33619, Fl
Processes organ offers from other organ procurement organizations, utilizing iTransplant.
Provides data entry of missed referrals for the OPOs.
Provides data entry of medical examiner referrals for LifeLink of Puerto Rico.
Must possess working knowledge of computer, mouse, and windows application.
Must have specific knowledge of the organization and roles of key contacts in order to route calls and follow-up messages.
Company paid Medical, Dental, Disability & Life Insurance
Call Center Phone Interviewer
By InMoment At , Remote
Support the management team in maintaining and improving the efficiency of the Remote Call Center Environment
Refer any suggestions or concerns to your Project Supervisor or a member of the Management Team
Positive and energetic phone skills, excellent listening skills, and good typing skills
Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
Customer Service experience is preferred, but not required as full training is provided
Reports to the Call Center Manager
Call Center Supervisor Jobs
By Entergy At , West Monroe, La
Minimum knowledge, skills and abilities required of the position
Minimum education and experience required of the position
Previous supervisory experience in Customer Service environment preferred.
Handle escalated calls, working directly with internal and external customers
Complete administrative task involving agents, i.e., schedules, time sheets, vacation, etc.
Ensure company's compliance with governmental laws and/or regulatory agency rules.
Staff Nurse - Integrated Call Center (90%)
By University of Iowa At Iowa City, IA, United States
Maintains knowledge of Standards of Care and other regulatory compliances
Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge
Maintains competency in age appropriate communications skills for all age groups.
Offers constructive feedback and solutions to problems
Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
Staff Nurse - Integrated Call Center 60%
By University of Iowa At Iowa City, IA, United States
Maintains knowledge of Standards of Care and other regulatory compliances
Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge
Maintains competency in age appropriate communications skills for all age groups.
Offers constructive feedback and solutions to problems
Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
Clinical Call Center Coordinator
By iCare Health Solutions At , Remote
Typically has the following skills or abilities:
Operational knowledge of managed care or healthcare plans, team members, and clinical staff
Computer literate and proficient in Microsoft Office and data management systems
Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment
Responsible for informing members regarding the program benefits
1-3 years of call center experience
Remote Call Center Trainer
By Qualfon At , Remote
Other Skills and Experiences (Min)
Delivers training program to New Hires prior endorsement to Nesting.
Answers all questions in a timely manner.
Ensures training rules and regulations are strictly followed.
Provides coaching on specific areas of the trainee.
Provides overview of the training flow and encourages total participation and interaction.
Bi-Lingual Call Center Lpn
By Sagility At , Remote
Must have high speed internet connection and able to comply with Work at Home Agent Requirements
Products may include medical, pharmacy, disability, condition management and Behaviorial or Lifestyle Management
Topics may include pr-diabete, hypertension, hyperlipidemia, health eating, exercise, prevention, stress management, tobacoo cessation and weight management
Able to perform job duties including phone metrics and achieve acceptable audit scores. Open to coaching and feedback for performance improvement.
Minimum of 2 years of clinical experience
Experience with personal computer using Windows operating system
Outbound Call Center Jobs
By Goldfein Claims Management At , Remote $16 - $18 an hour
Benefits include medical, dental, vision, and 401k matching
Detailed data entry while reviewing and updating claim information
Opportunity to learn and start a new career
Comprehensive new hire training included
Fast-paced, fun, and innovative working environment
Opportunities for growth, advancement, and flexibility
Csr 1 - Call Center
By Maximus At , Remote Up to $18.04 an hour
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Wgl - Sr. Manager, Call Center Vendor Management
By AltaGas At , Remote
Manages and reviews staffing with vendor’s workforce management (WFM) team to provide satisfactory coverage to meet agreed SLA objectives
Bachelor's Degree Business Management, Project Management or related discipline preferred
7+ Years Contact Center Vendor management required
5+ Years Contact Center Operations and Program Management required
Ensures that vendor is meeting security requirements and maintains contingency plans
Utilizes reporting and metrics to manage vendor’s performance. Ensures reports are accurate.
Westernu Cop Mtm Call Center Patient Advocate
By Western University of Health Sciences At , Pomona, 91766, Ca
Demonstrated oral and written communication skills
Remote position working up to 6 hours per week.
This is a remote position, the work environment is determined by the employee.
Be a licensed pharmacist or a recent grad from the class of 2022 with an active intern license.
Have a good clinical understanding of chronic diseases such as hyperlipidemia, diabetes, and hypertension
Willingness to work and learn in a team environment
Call Center Banking Professional – 2Nd Shift
By Shazam.net At , Des Moines, Ia $43,800 - $52,000 a year
Work onsite when required in accordance with hybrid work from home schedule.
Significant call center and banking experience highly preferred.
Strong written and oral communication skills.
Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
Service 60-80 phone calls and inquiries per/day while achieving daily production goals
Develop and maintain strong relationships with both internal and external customers while fostering SHAZAM’s core values.

Are you looking for a job that offers flexible hours, competitive pay, and the chance to make a real difference? Look no further than a career in call center work! With a call center job, you'll have the opportunity to help customers with their needs while developing your communication and problem-solving skills. Plus, you'll get to work in a fast-paced, dynamic environment with plenty of opportunities for growth. So what are you waiting for? Start your journey to a rewarding career today!

Call center jobs involve providing customer service and support over the phone, via email, or through online chat. The job requires excellent communication and problem-solving skills, as well as the ability to remain calm and professional in difficult situations.

What is Call Center Skill Requirements?

• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in difficult situations
• Ability to multitask and prioritize tasks
• Proficiency in customer service software and databases
• Knowledge of relevant products and services
• Ability to work independently and as part of a team

What is Call Center Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Proficiency in customer service software and databases

What is Call Center Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software and databases

What is Call Center Experience?

• Previous customer service experience
• Experience in a call center environment

What is Call Center Responsibilities?

• Respond to customer inquiries via phone, email, or online chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders, forms, and