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Call Center Member Service Representative Jobs in Texas

On-Call Appointment Center Service Representative (El Cajon)
By Kaiser Permanente At , El Cajon
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Prioritizes member needs and offers alternatives to members when appropriate.
Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
Assume other activities and responsibilities from time to time as directed.
Two or more of the following: One (1) year of customer service experience. One (1) year of personal computer experience.
Demonstrated knowledge of medical terminology.
Member Service Representative Jobs
By DORT FINANCIAL CU At , Flint, 48506, Mi $22 - $26 an hour
Educating members on how to better manage their money
Pointing out to members what they are currently paying on loans
Effectively use tools such as members’ loan applications and credit reports
Come join our team. Apply today!
Call Center Member Service Representative - Downtown Houston
By SPACE CITY CREDIT UNION At , Houston, 77003, Tx $19 - $20 an hour
Intellectual - Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions
Previous customer service experience required. Call Center or Banking experience is a plus
Pay: $16/hr depending on experience + sales incentives
Educates the member on digital self-service tools; trouble shoots member issues regarding SCCU Self-Service tools
Proactively recommends services and solutions that will improve the member’s life.
Maintains acceptable performance levels with regards to established metrics, including time utilization, quality of work, and productivity.
Member Service Representative Jobs
By DORT FINANCIAL CU At , Flint, 48504, Mi $22 - $26 an hour
Educating members on how to better manage their money
At least one year or more of credit union or financial experience
Pointing out to members what they are currently paying on loans
Effectively use tools such as members’ loan applications and credit reports
Come join our team. Apply today!

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Call Center Member Service Representative to join our team! As a Member Service Representative, you will be responsible for providing exceptional customer service to our members. You will be the first point of contact for our members, so you must be able to provide accurate information and solutions to their inquiries. If you are a customer service professional with a passion for helping others, this is the job for you!

Overview:

A Call Center Member Service Representative is responsible for providing customer service and support to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services.

Detailed Job Description:

Call Center Member Service Representatives are responsible for providing customer service and support to customers over the phone. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must also be able to handle customer inquiries in a professional and courteous manner. Additionally, they must be able to provide accurate and timely information to customers.

What is Call Center Member Service Representative Job Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Ability to remain calm and professional in stressful situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Experience?

• Previous customer service experience
• Experience in a call center environment

What is Call Center Member Service Representative Job Responsibilities?

• Answer customer inquiries and provide information about products and services
• Resolve customer complaints in a professional and courteous manner
• Provide accurate and timely information to customers
• Handle customer inquiries in a professional and courteous manner
• Maintain customer records and update customer information as needed
• Follow up with customers to ensure satisfaction