Register
Recruit Create CV

Call Center Member Service Representative Jobs in Illinois

Call Center Service Representative
By Shared Imaging LLC At , Downers Grove $19 an hour
Customer service/call center/patient scheduling experience
Experience working on computers, using Excel, and other Microsoft Office applications
Manage incoming customer service & customer requests
Audit and manage work orders created by answering service
Job training, professional development, & continued education
Ability work work Saturdays, 2nd and 3rd shift, as needed (PTO coverage, etc.)

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Call Center Member Service Representative to join our team! As a Member Service Representative, you will be responsible for providing exceptional customer service to our members. You will be the first point of contact for our members, so you must be able to provide accurate information and solutions to their inquiries. If you are a customer service professional with a passion for helping others, this is the job for you!

Overview:

A Call Center Member Service Representative is responsible for providing customer service and support to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services.

Detailed Job Description:

Call Center Member Service Representatives are responsible for providing customer service and support to customers over the phone. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must also be able to handle customer inquiries in a professional and courteous manner. Additionally, they must be able to provide accurate and timely information to customers.

What is Call Center Member Service Representative Job Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Ability to remain calm and professional in stressful situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Experience?

• Previous customer service experience
• Experience in a call center environment

What is Call Center Member Service Representative Job Responsibilities?

• Answer customer inquiries and provide information about products and services
• Resolve customer complaints in a professional and courteous manner
• Provide accurate and timely information to customers
• Handle customer inquiries in a professional and courteous manner
• Maintain customer records and update customer information as needed
• Follow up with customers to ensure satisfaction