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Call Center Member Service Representative Jobs in Ohio

Transportation Member Service Representative
By Nascentia Health At , Syracuse, 13204
Analyzes various transportation scenarios to determine the optimal service provider which meet the needs and care requirements of our member.
Customer service and scheduling experience preferred.
Excellent oral, verbal, and written communication skills.
Exceptional customer service, planning and organizational skills required.
PC skills including data base entry and Microsoft Office required.
Potential Hybrid Position (Partial Work From Home)
Member Service Representative Jobs
By Planet Fitness At Summitview, WA, United States
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Member Services Agent (Call Center Representative)
By Southern Scripts At , Owings Mills, 21117, Md
Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Member Services Agent. This is a remote position.
Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.
Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Follow-up to ensure that appropriate changes were made to resolve customers' problems.
Member Service Representative I/Ii, Contact Center Operations
By Navy Federal Credit Union At , Winchester, 22602, Va $19.50 - $23.00 an hour
Possess organizational, planning and time management skills
Exercise active listening skills to respond to inquiries and account requests
Possess research, analytical, and problem-solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Basic skills navigating multiple screens and PC applications and adapting to new technologies
Basic skills maintaining composure in a high production and changing environment

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Call Center Member Service Representative to join our team! As a Member Service Representative, you will be responsible for providing exceptional customer service to our members. You will be the first point of contact for our members, so you must be able to provide accurate information and solutions to their inquiries. If you are a customer service professional with a passion for helping others, this is the job for you!

Overview:

A Call Center Member Service Representative is responsible for providing customer service and support to customers over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services.

Detailed Job Description:

Call Center Member Service Representatives are responsible for providing customer service and support to customers over the phone. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must also be able to handle customer inquiries in a professional and courteous manner. Additionally, they must be able to provide accurate and timely information to customers.

What is Call Center Member Service Representative Job Skills Required?

• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Ability to remain calm and professional in stressful situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Call Center Member Service Representative Job Experience?

• Previous customer service experience
• Experience in a call center environment

What is Call Center Member Service Representative Job Responsibilities?

• Answer customer inquiries and provide information about products and services
• Resolve customer complaints in a professional and courteous manner
• Provide accurate and timely information to customers
• Handle customer inquiries in a professional and courteous manner
• Maintain customer records and update customer information as needed
• Follow up with customers to ensure satisfaction