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Associate Customer Support Jobs in Hot Spring, Arkansas

Customer Support Jobs
By InComm Payments At United States
Define and manage support processes for healthcare & benefits accounts for activities such as
Manage coverage of customer support hours per service level requirements.
Define escalation procedures, including work with product and engineering teams to troubleshoot problems; manage ticket backlog
5+ years experience of customer support, preferably in the financial or health insurance services industry
Experience managing platforms such as Zendesk or Salesforce Service Cloud.
Assist in evaluating emerging support channels and technology.
Director Customer Support Jobs
By Swooped At United States
Understand intrinsically the need to be customer-focused and be constantly challenging how we can improve customer experience
10+ years of experience in customer support of enterprise products, with a significant focus on distributed systems
Strong experience with public cloud providers
Experience working with and administering/customizing Zendesk
Experience supporting a SaaS platform
Experience supporting a streaming platform and/or Apache Kafka
Senior Customer Support Associate - Escalations Support
By Fanatics, Inc. At United States
Take supervisor requests when collectors ask to speak to a manager, help find a resolution and deescalate complex situations.
Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
3+ Years of related experience, preferably as a Sr CS Associate working on escalations.
Advanced knowledge of trading cards and collectibles industry.
Advanced problem-solving abilities and attention to detail.
Excellent interpersonal, verbal, and written communication skills
Associate Manager, Support Jobs
By Inclusively At United States
2+ year(s) management experience preferred
Performs other duties as assigned by manager and senior management
Play an active role in the initial and ongoing education of the Support Department by teaching classes, mentoring, and/or writing documentation
Ensure team members meet productivity requirements and Quality Check scores
Has the ability to work 100% remotely, hybrid, or from our University Park office.
Critical thinking skills to troubleshoot technical issues
Associate Customer Support Scientist
By Azenta Life Sciences At United States
Additional tasks and responsibilities as assigned by supervisor
Prior customer service experience preferred.
Strong communication and interpersonal skills, both verbal and written.
Strong critical thinking and problem-solving skills
Excellent documentation and record keeping skills
Interacting with customers daily via phone, email, or live chat.
Associate Customer Support Technician, Accounting
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
Can work remotely or from an Applied Systems office
1+ year of customer service experience
Strong written and verbal communication skills; strong telephone skills
Experience working with technology and Microsoft applications
Customer Support Associate Jobs
By Returnmates At United States

I’m looking for customer obsessed rockstars to join my teams. If you’re interested please reach out.

Customer Support Associate - Accounts & Billing (Weekends)
By Webflow At United States
Familiarity with Webflow's product and capabilities, or have experience with HTML, CSS, and DNS
Location: Remote (United States; BC & ON, Canada)
Reporting to Senior Manager, Customer Support
Provide consistently high-quality customer experiences for all Webflow customers
File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
Demonstrated experience with providing high-touch customer support over email and live chat in SAAS or account/billing customer service
Customer Support Engineer Jobs
By 15Five At United States
Queue management: No more than 5 in queue at the end of the day/ if not closing 20 cases a day
Responding promptly (within SLA requirements) to customer inquiries
Knowing our products inside and out so that you can knowledgeably answer product questions
Use problem solving skills and troubleshooting guides to isolate the issue
Respond to team questions and help teammates out when possible and knowledgeable
1-3 years of experience in high volume customer support, specifically SaaS
Customer Support Jobs
By MHP – A Porsche Company At United States
Proven experience in help desk support or other customer support role
Associate's degree or 1 years of helpdesk work experience, required.
Excellent written and verbal communication skills
Serve as the first point of contact for customers seeking assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Director, Customer Support Jobs
By Stride At United States
benefits and perks Stride offers
Meet your new teammates, learn what they do and what makes Stride a special place to work
Learn about our core values, mission, vision, and company goals
Meet the executive team and leaders across the organization, and being building strong relationships with them
Understand current support goals and priorities, KPIs, and roadmaps for the support team
Dive into our support tools, process flows and data, taking stock of current practices and infrastructure
Customer Support Associate — Hawaii
By Squarespace At United States
Identify isolated customer experiences and escalate important issues.
1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
Retirement benefits with employer match
$100 per month remote Stipend
Respond to customer-submitted live chats and emails in a timely manner
Queue-based, typing work will account for approximately 90% of the role.
Customer Support Researcher Jobs
By LexisNexis At United States
· Applying established standards to the order management process to effectively meet departmental objectives
Do you enjoying answering and researching legal queries?
Are you a customer-centric and data-driven individual?
Join us in shaping a more just world.
· Conducting research and providing information obtained by using internal and external resources
· Managing the life cycle of Expert Witness Search requests
Customer Support Assistant Jobs
By Spirit Daughter At United States
2-3 years experience in Customer Support.
Must have experience with Instagram.
Some experience in retail or any customer-facing role. Customer-first attitude.
Excellent written and verbal communication skills.
Experience working in customer support software like Gorgias or Zendesk. Experience with Shopify, ReCharge, SendOwl.
Must be available on weekends.
Customer Support Associate - Temporary
By BrainPOP At United States
1+ years of experience in technical support or customer service roles in a contact center environment or virtual/remote teams
Cross-collaborate with internal departments (Implementation, Sales, Editorial, QA, Product, Marketing, Finance) to ensure the efficient resolution of issues
An optimistic individual with strong interpersonal skills and outgoing personality
Passionate about customer service excellence, with superb communication skills, comfortable breaking down complex technical concepts into easy-to-understand instructions
A self-starter with excellent organizational skills, able to work well independently and with multiple teams from different technical backgrounds
Experience managing tickets in Zendesk (or similar) and JIRA
Director Customer Support Jobs
By Viirtue, Inc. At St Petersburg, FL, United States

Job Description Job Listing: Support Director at Viirtue Inc. Are You the Nerdy, Fun-loving Leader We've Been Searching For? About Viirtue Inc. We're the venture backed pioneers of a proprietary ...

Customer Support Associate Jobs
By Becker Furniture At Becker, MN, United States
Excellent oral and written communication skills and demonstrate a high level of professionalism and courtesy in person and on the phone.
Some experience with answering phones helpful, but not required.
Knowledge of Microsoft Office products (Excel, Word, Outlook) and office equipment. (copy machine/fax/scanner)
Strong organizational skills, accuracy, and able to handle detail-oriented work.
Must be ready, willing, and able to work day, evening, weekends and holidays.
Ability to work well individually and with a group.
Customer Support Associate Jobs
By Trayt.Health At Palo Alto, CA, United States
Familiarity with online tools and systems, including Google Suite, JIRA, Hubspot, and ticket-management systems (ZenDesk)
Experience in preparing customer-facing educational materials (articles, process docs)
Excellent verbal and written communication skills
Strong problem-solving abilities and a passion for helping customers
Hyper-organized and detail-oriented, with excellent written and verbal client-facing communication skills
Previous customer service experience or experience in similar customer facing roles is preferred but not mandatory
Associate Customer Support Engineer
By 1upHealth, Inc. At Boston, MA, United States
Work with Management and other Customer Support Engineers
1-2 years experience in a Customer Service or Support role
Strong communication and organizational skills
Working knowledge of databases and ability to write queries in SQL
Worked independently, managed multiple tasks and sensitive data
Experience defining problems, collecting data, establishing facts, and drawing valid conclusions
Customer Support Technician Jobs
By University of Kansas At , Lawrence, 66045 $38,000 - $42,000 a year
Experience with educational assessment systems
High school diploma/GED and one year of relevant experience
Experience providing technical support via phone, email and chat.
Working knowledge of MS Office Suite including Excel, Word and Outlook
Basic working knowledge different operating systems such as Windows, MacOS, iOS/iPadOS, and ChromeOS
Excellent writing and verbal communication skills
Customer Support Associate Jobs
By New Island Enterprises At Orlando, FL, United States
Ability to recognize, apply and explain your product or service knowledge
Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
Passion for increasing in-person hospitality skill set to build better relationships
The responsibilities and tasks of the Customer Support Associate consist of:
We want someone in the Customer Support Associate role whose qualifications include:
Keeping a record of customer interactions, processed orders, and service schedules
Customer Support Associate Jobs
By Healthix At New York, NY, United States
Develop and maintain a strong working knowledge of our technical platform and the functionality available.
Bachelor’s degree or equivalent work experience.
IT support experience is strongly preferred. Experience in Healthcare data systems is a plus.
Experience with data-driven software, including SQL or Intersystems Healthshare a plus.
Working with clinical and technical stakeholders will require excellent written and verbal communication skills.
This job has no supervisory responsibilities.
Customer Support Technician Jobs
By Cartelux At , Remote
Familiarity with task management - Trello, Jira
If you're a self-managed, talented professional with exceptional relationship skills, we want to hear from you!
Understanding and experience of Responsive CSS and it’s frameworks, and their associated quirks
Experience as a content administrator managing complex CMS'
Experience with Javascript and MySQL
Experience with Google+ Facebook ads suite and analytics +
Customer Support Associate Jobs
By Wise At , Tampa $20.50 an hour
Hybrid working model – a mix of working from home and from the office
️ Here's more info on our benefits in Tampa
Problem solving: Investigating issues with payments, account set up and login, and providing general support to our customers
Participating in team meetings, participating in ongoing training sessions, 1 on 1 meetings with your lead, and assessing quality reviews
Reviewing other metrics such as: productivity, handling time, QA, and adherence
$20.50 per hour starting salary
Customer Support Associate Jobs
By Hero Journey Club At , Remote
Troubleshooting and resolving technical issues in Discord, Zendesk, and our internal platforms, offering step-by-step guidance and clear instructions
Contributing to the development and improvement of support documentation and knowledge base articles
Bonus points if you can help translate experience supporting members into process improvement ideas
Experience: You have 1-3 years of experience in customer/IT support
Strong Communicator: Exceptional interpersonal skills, and excellent verbal and written communication skills, particularly in online and text-based communities
Supporting our awesome online community by resolving customer support issues, including payment processing, group session assignments, scheduling, onboarding etc.
Support Associate Jobs
By MultiPlan Inc. At , Remote $17.50 an hour
Knowledge of general computer skills.
Minimum equivalent of 3 months general office experience 6 months preferred.
Knowledge of HCFA 1500 and UB claim forms
Communication (written, verbal and listening), customer service, and organizational skills.
Find more information on what it's like to be a MultiPlan employee on our Careers page at www.multiplan.com
Minimum high school diploma or equivalent (i.e., GED)
Customer Support Associate I
By Swing Education At , $26 - $28 an hour
Use tools and knowledge base efficiently to maintain low ticket processing time
Bachelor’s degree preferred or equivalent experience required
Ticket-based customer support experience a plus
Hyper-organized and detail-oriented, with excellent written and verbal communication skills
High level written and verbal skills required
High degree of critical thinking, reading comprehension, and solution-oriented skills required
Associate Director, Customer Support And Maintenance (Remote)
By BD At , San Diego
Support Infusion International Order Management and Dispensing International Order Management
Support and develop the processes for trade in management and the need grows
Experience working with remote teams strongly preferred
Provide consultant guidance and service offering strategies in support of pre-sale, and transition to support to the sales team
Demonstrate high functional knowledge of Infusion Systems products
Maintain strong industry and product knowledge
Eap Worklife Customer Support Associate (Sun-Thur 11:30Am-8:00Pm Est)
By CVS Health At , $18.50 - $34.60 an hour
Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
Experienced in a social, psychological, or human service field providing client support.
1-2 years’ experience in call center environment or Behavioral Health experience.
Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.
Assesses client’s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.
Recognizes crisis situations and evaluates for needed action to minimize risk.
Eap Worklife Customer Support Associate (Wed-Sat 8:00Am-6:30Pm Est)
By CVS Health At , , Tx $18.50 - $34.60 an hour
Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
Experienced in a social, psychological, or human service field providing client support.
1-2 years’ experience in call center environment or Behavioral Health experience.
Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.
Assesses client’s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.
Recognizes crisis situations and evaluates for needed action to minimize risk.
Customer Support Associate Jobs
By Dobility, Inc. At Cambridge, MA, United States
Fully remote / work from home
fully remote / work from home
0-1 years of work experience
Strong analytical skills is a plus
Experience with training is a plus
Knowledge of the field research and international development spaces
Eap Worklife Customer Support Associate (Sun-Thu 12:00Pm-8:30Pm Est)
By CVS Health At , , Ct $18.50 - $34.60 an hour
Assesses for social determinants/needs and offers and
Schedules may be adjusted based on business need
Determines purpose of call by actively listening and
Assesses client’s needs; researches and articulately
Recognizes crisis situations and evaluates for needed
Performs appropriate research in internal databases and
Customer Support Associate Jobs
By Pearson At Minneapolis, MN, United States
Continuous learner, enjoys staying updated with product updates, industry trends, and customer support best practices to enhance your skills and knowledge.
Proven experience in a customer support or similar role is advantageous.
Excellent written and verbal communication skills.
Strong problem-solving and analytical abilities.
Product Knowledge: Develop a deep understanding of our products and services to accurately address customer queries and assist with product-related issues.
Experience managing a customer support queue.
Customer Support Associate Jobs
By Futran Solutions At Iowa, United States

• Training Hours: 8:00am – 4:30pm Monday – Friday for the first 4 weeks.

• Schedule after training: Within the hours of 7:00am – 7:00pm Monday – Friday.

Ecomm Customer Support Associate
By NATION LTD At Los Angeles, CA, United States
REPORTS TO: CUSTOMER SUPPORT MANAGER
·Deliver transformational customer experiences across all channels (phone, email, text, chat, and social media)
·Full benefits including healthcare, PTO, 401k, and a seasonal clothing allowance
·This position will be full time, Monday-Friday, 8-5 PT, remote to start
·Compensation will be based on experience, with the ability to grow (range $40,000-$48,000)
Please include your responses to the following questions.

Are you looking for an exciting opportunity to provide exceptional customer service? We are seeking an Associate Customer Support Representative to join our team and help us provide the best customer experience possible. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and solutions. If you have a passion for customer service and a desire to make a difference, this is the perfect job for you!

Overview Associate Customer Support is a customer service role that involves providing assistance to customers with inquiries, complaints, and other issues. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Detailed Job Description Associate Customer Support is responsible for providing customer service to customers in a timely and professional manner. This includes responding to customer inquiries, resolving customer complaints, and providing technical support. The Associate Customer Support must be able to effectively communicate with customers, understand their needs, and provide solutions to their problems. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Job Skills Required
• Excellent communication skills
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience in a fast-paced environment
• Experience in a customer service role
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide technical support
• Provide accurate and up-to-date information to customers
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure their satisfaction