Associate Customer Support Engineer

The Associate Customer Support Engineer serves as a liaison between customers and 1upHealth partners to ensure overall success in their implementation and ongoing support. This position is responsible for promoting improvements in customer support, processes, and efficiencies through the use of automation/collaboration between 1upHealth's customers and its teams.

In this role, you'll get to:

• Facilitate the optimization of ticketing system and/or system deficiencies and suggestions for system improvements and enhanced functionality
• Triage, log, and monitor all problems including those assigned to other teams when they require a different level of technical aptitude
• Work with Management and other Customer Support Engineers
• Promote an atmosphere that encourages enthusiasm and customer participation in the 1upHealth ecosystem
• Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary
• Provide technical support to 1upHealth customers and partners, both electronically and via telephone for technical issues they may be experiencing

We are looking for people who have:

• Strong communication and organizational skills
• An understanding of APIs
• Ability to adapt to environments with high interrupt rates and navigating competing priorities
• Knowledge of Postman
• 1-2 years experience in a Customer Service or Support role
• Worked independently, managed multiple tasks and sensitive data
• Working knowledge of databases and ability to write queries in SQL
• Experience defining problems, collecting data, establishing facts, and drawing valid conclusions

You may also have:

• Bachelor's degree in Software Engineering or a related field or equivalent working experience
• Understanding of interoperability specs (FHIR, CCDA, HL7 v2, EDI X12)
• Experience with AWS

About 1upHealth

At 1upHealth, our mission is to unlock health data and improve industry outcomes. As leaders in FHIR® interoperability, our platform makes it easier for partners to access, integrate, aggregate, and share data across a variety of systems. 1upHealth is building a data ecosystem to promote the digital transformation of the industry and encourage insight-driven healthcare.

We are proud to announce that we have been named 2022 Best Places to Work in the Small Company and Best Paying Company categories by Built In Boston.

Benefits

100% Paid BCBS Medical and Dental Insurance for Employees

Vision Insurance

Unlimited PTO

Equity

401(k)

Home Office Stipend

Commuter Stipend

Wellness Reimbursement

Parental Leave (16 weeks for birthing parents, 6 weeks for non-birthing parents)

Company Meetings with Free Lunch