Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Some similar recruitments
Psychologist Jobs
Recruited by State of Utah 8 months ago Address Salt Lake County, UT, United States
Customer Support Jobs
Recruited by InComm Payments 8 months ago Address United States
Rn Supervisor 3-11 Jobs
Recruited by Allaire Rehab & Nursing 8 months ago Address Holmdel, NJ, United States
Data Specialist 11 Jobs
Recruited by Vigilant Technologies 8 months ago Address United States
Customer Care Specialist 200.00 Bonus* Start 11/6/2023-(Portland, Or) #111089
Recruited by PacifiCorp 8 months ago Address Oregon, United States
Director Customer Support Jobs
Recruited by Viirtue, Inc. 8 months ago Address St Petersburg, FL, United States
University Avenue- Open Interviews 9/8/2023
Recruited by Festival Foods 8 months ago Address Green Bay, WI, United States
Psychologist Jobs
Recruited by Spectrum Healthcare Resources 8 months ago Address Fayetteville, NC, United States
Customer Support Associate Jobs
Recruited by Becker Furniture 8 months ago Address Becker, MN, United States
Customer Support Associate Jobs
Recruited by Trayt.Health 8 months ago Address Palo Alto, CA, United States
Associate Customer Support Engineer
Recruited by 1upHealth, Inc. 8 months ago Address Boston, MA, United States
Director Customer Support Jobs
Recruited by Swooped 8 months ago Address United States
Senior Customer Support Associate - Escalations Support
Recruited by Fanatics, Inc. 8 months ago Address United States
Discovery Officer (Is-1001-11)
Recruited by Smithsonian Institution 8 months ago Address Washington, DC, United States
Store Cleaner - Flexible Hrs - Up To $11/Hr
Recruited by Shiftsmart 8 months ago Address Riverton, WY, United States
Caregiver 3:00P-11:00P Jobs
Recruited by Trulee Evanston 8 months ago Address Evanston, IL, United States
Associate Manager, Support Jobs
Recruited by Inclusively 8 months ago Address United States
Psychologist Jobs
Recruited by U.S. Special Operations Command (Army) 8 months ago Address , Fort Bragg $102,613 - $133,395 a year
Teacher Assistant - Media (Gr 6-8)
Recruited by Nova Southeastern University 8 months ago Address , Fort Lauderdale, 33314 $24,007 a year
Eap Counselor Jobs
Recruited by FirstHealth of the Carolinas 8 months ago Address , Pinehurst, 28374
Eap Counselor (Ft) – Florence
Recruited by McLeod Health 8 months ago Address , Florence
Psychologist Jobs
Recruited by Intermountain Healthcare 8 months ago Address , Lehi $48.88 - $75.43 an hour
Eap Counselor Jobs
Recruited by Mutual of Omaha 8 months ago Address , Remote $65,000 - $77,000 a year
Nutrition Assistant (12Pm-8:30Pm)
Recruited by Johns Hopkins University 8 months ago Address , Baltimore, 21218
Pediatric Psychologist Jobs
Recruited by Elemy 8 months ago Address , Remote $75 an hour
Customer Support Technician Jobs
Recruited by University of Kansas 8 months ago Address , Lawrence, 66045 $38,000 - $42,000 a year
Customer Support Associate Jobs
Recruited by New Island Enterprises 8 months ago Address Orlando, FL, United States
Expeditor (2 Wkdays 6P-2A, Plus Either Sat Or Sun Availability)
Recruited by Lululemon 8 months ago Address , Charlotte
Psychologist Jobs
Recruited by North Dakota Corrections & Rehab 8 months ago Address , Bismarck $8,000 - $11,909 a month
Psychologist Jobs
Recruited by Spectrum Healthcare Resources 8 months ago Address Quantico, VA, United States
Consulting Psychologist Jobs
Recruited by Ark-am 8 months ago Address Atlanta, GA, United States
Medical Assistant - 8 Hour Days
Recruited by CEDARS-SINAI 8 months ago Address , Los Angeles $21.02 - $31.53 an hour
Assistant Prek Teacher 8:30Am To 12:30Pm
Recruited by Endeavor Schools 8 months ago Address , Lakewood Ranch, 34202 $14 - $16 an hour
Customer Support Associate Jobs
Recruited by Healthix 8 months ago Address New York, NY, United States
Operations Director - Replenishment Dc - Wilton, Ny (Sun -Thurs ~1Pm-11Pm)
Recruited by Humanity 8 months ago Address United States
Mental Health (Eap) Counselor*
Recruited by City of Madison, WI 8 months ago Address , $69,687 - $82,695 a year
Customer Support Technician Jobs
Recruited by Cartelux 8 months ago Address , Remote
Geologist 9-11/12 - Bay City District Office
Recruited by State of Michigan 8 months ago Address , Bay City $22.69 - $41.57 an hour
Psychologist Jobs
Recruited by Florida Atlantic University 8 months ago Address , Boca Raton, 33431 $65,000 - $90,000 a year
Customer Support Associate Jobs
Recruited by Wise 8 months ago Address , Tampa $20.50 an hour
Customer Support Associate Jobs
Recruited by Hero Journey Club 8 months ago Address , Remote

Eap Worklife Customer Support Associate (Sun-Thur 11:30Am-8:00Pm Est)

Company

CVS Health

Address ,
Employment type FULL_TIME
Salary $18.50 - $34.60 an hour
Expires 2023-09-10
Posted at 9 months ago
Job Description
Shift: Sunday - Thursday 11:30am - 8:00pm EST

Responsible for supporting the provision and use of Worklife employee assistance and management consultant resources.

  • Utilizes relevant Aetna databases to research and identify validated, appropriate member resources.
  • Assists team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials.
  • Communicates effectively with all internal stakeholders.
  • Assesses client’s needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources.
  • Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.
  • Recognizes crisis situations and evaluates for needed action to minimize risk.
  • Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.
  • Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
  • Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.
  • Schedules appointment for members with counselors.
  • Performs appropriate research in internal databases and online to identify potential providers and resources.
  • Compliance with Policies and Regulatory Standards.
  • Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
  • Receive calls transferred from counselors and provides immediate member assistance.
  • Determines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.
  • Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.

Holiday Requirement: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday.

Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits


Required Qualifications

  • 1-2 years’ experience in call center environment or Behavioral Health experience.
  • Experienced in a social, psychological, or human service field providing client support.

Preferred Qualifications
  • Bachelor of Arts or Bachelor of Science Degree preferred.

Education
  • High School Diploma

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.