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Company | New Island Enterprises |
Address | Orlando, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-09-18 |
Posted at | 8 months ago |
The consumer comes first within the hospitality industry and that is no exception at New Island Enterprises. Our Customer Support Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Associate, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Support Associate’s hospitality will be the difference between their encounter being just average or an exceptional one.
- Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
- Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
- Keeping a record of customer interactions, processed orders, and service schedules
- Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
- Managing a team of Junior Customer Support Associates
- Passion for increasing in-person hospitality skill set to build better relationships
- Ability to recognize, apply and explain your product or service knowledge
- Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
- Excellent communications skills
- At least one year in Customer Service Representative/Customer Support Associate roles or hospitality positions such as retail or restaurant
- Outgoing personality with a passion for helping others
- Be an effective problem solver
- Minimum of a high school diploma
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