Register
Recruit Create CV

Associate Customer Support Jobs in Arkansas

Customer Support Jobs
By InComm Payments At United States
Define and manage support processes for healthcare & benefits accounts for activities such as
Manage coverage of customer support hours per service level requirements.
Define escalation procedures, including work with product and engineering teams to troubleshoot problems; manage ticket backlog
5+ years experience of customer support, preferably in the financial or health insurance services industry
Experience managing platforms such as Zendesk or Salesforce Service Cloud.
Assist in evaluating emerging support channels and technology.
Director Customer Support Jobs
By Swooped At United States
Understand intrinsically the need to be customer-focused and be constantly challenging how we can improve customer experience
10+ years of experience in customer support of enterprise products, with a significant focus on distributed systems
Strong experience with public cloud providers
Experience working with and administering/customizing Zendesk
Experience supporting a SaaS platform
Experience supporting a streaming platform and/or Apache Kafka
Senior Customer Support Associate - Escalations Support
By Fanatics, Inc. At United States
Take supervisor requests when collectors ask to speak to a manager, help find a resolution and deescalate complex situations.
Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
3+ Years of related experience, preferably as a Sr CS Associate working on escalations.
Advanced knowledge of trading cards and collectibles industry.
Advanced problem-solving abilities and attention to detail.
Excellent interpersonal, verbal, and written communication skills
Associate Manager, Support Jobs
By Inclusively At United States
2+ year(s) management experience preferred
Performs other duties as assigned by manager and senior management
Play an active role in the initial and ongoing education of the Support Department by teaching classes, mentoring, and/or writing documentation
Ensure team members meet productivity requirements and Quality Check scores
Has the ability to work 100% remotely, hybrid, or from our University Park office.
Critical thinking skills to troubleshoot technical issues
Associate Customer Support Scientist
By Azenta Life Sciences At United States
Additional tasks and responsibilities as assigned by supervisor
Prior customer service experience preferred.
Strong communication and interpersonal skills, both verbal and written.
Strong critical thinking and problem-solving skills
Excellent documentation and record keeping skills
Interacting with customers daily via phone, email, or live chat.
Associate Customer Support Technician, Accounting
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
Can work remotely or from an Applied Systems office
1+ year of customer service experience
Strong written and verbal communication skills; strong telephone skills
Experience working with technology and Microsoft applications
Customer Support Associate Jobs
By Returnmates At United States

I’m looking for customer obsessed rockstars to join my teams. If you’re interested please reach out.

Customer Support Associate - Accounts & Billing (Weekends)
By Webflow At United States
Familiarity with Webflow's product and capabilities, or have experience with HTML, CSS, and DNS
Location: Remote (United States; BC & ON, Canada)
Reporting to Senior Manager, Customer Support
Provide consistently high-quality customer experiences for all Webflow customers
File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
Demonstrated experience with providing high-touch customer support over email and live chat in SAAS or account/billing customer service
Customer Support Engineer Jobs
By 15Five At United States
Queue management: No more than 5 in queue at the end of the day/ if not closing 20 cases a day
Responding promptly (within SLA requirements) to customer inquiries
Knowing our products inside and out so that you can knowledgeably answer product questions
Use problem solving skills and troubleshooting guides to isolate the issue
Respond to team questions and help teammates out when possible and knowledgeable
1-3 years of experience in high volume customer support, specifically SaaS
Customer Support Jobs
By MHP – A Porsche Company At United States
Proven experience in help desk support or other customer support role
Associate's degree or 1 years of helpdesk work experience, required.
Excellent written and verbal communication skills
Serve as the first point of contact for customers seeking assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Director, Customer Support Jobs
By Stride At United States
benefits and perks Stride offers
Meet your new teammates, learn what they do and what makes Stride a special place to work
Learn about our core values, mission, vision, and company goals
Meet the executive team and leaders across the organization, and being building strong relationships with them
Understand current support goals and priorities, KPIs, and roadmaps for the support team
Dive into our support tools, process flows and data, taking stock of current practices and infrastructure
Customer Support Associate — Hawaii
By Squarespace At United States
Identify isolated customer experiences and escalate important issues.
1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
Retirement benefits with employer match
$100 per month remote Stipend
Respond to customer-submitted live chats and emails in a timely manner
Queue-based, typing work will account for approximately 90% of the role.
Customer Support Researcher Jobs
By LexisNexis At United States
· Applying established standards to the order management process to effectively meet departmental objectives
Do you enjoying answering and researching legal queries?
Are you a customer-centric and data-driven individual?
Join us in shaping a more just world.
· Conducting research and providing information obtained by using internal and external resources
· Managing the life cycle of Expert Witness Search requests
Customer Support Assistant Jobs
By Spirit Daughter At United States
2-3 years experience in Customer Support.
Must have experience with Instagram.
Some experience in retail or any customer-facing role. Customer-first attitude.
Excellent written and verbal communication skills.
Experience working in customer support software like Gorgias or Zendesk. Experience with Shopify, ReCharge, SendOwl.
Must be available on weekends.
Customer Support Associate - Temporary
By BrainPOP At United States
1+ years of experience in technical support or customer service roles in a contact center environment or virtual/remote teams
Cross-collaborate with internal departments (Implementation, Sales, Editorial, QA, Product, Marketing, Finance) to ensure the efficient resolution of issues
An optimistic individual with strong interpersonal skills and outgoing personality
Passionate about customer service excellence, with superb communication skills, comfortable breaking down complex technical concepts into easy-to-understand instructions
A self-starter with excellent organizational skills, able to work well independently and with multiple teams from different technical backgrounds
Experience managing tickets in Zendesk (or similar) and JIRA

Are you looking for an exciting opportunity to provide exceptional customer service? We are seeking an Associate Customer Support Representative to join our team and help us provide the best customer experience possible. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and solutions. If you have a passion for customer service and a desire to make a difference, this is the perfect job for you!

Overview Associate Customer Support is a customer service role that involves providing assistance to customers with inquiries, complaints, and other issues. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Detailed Job Description Associate Customer Support is responsible for providing customer service to customers in a timely and professional manner. This includes responding to customer inquiries, resolving customer complaints, and providing technical support. The Associate Customer Support must be able to effectively communicate with customers, understand their needs, and provide solutions to their problems. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Job Skills Required
• Excellent communication skills
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Ability to multitask
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience in a fast-paced environment
• Experience in a customer service role
Job Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and provide technical support
• Provide accurate and up-to-date information to customers
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure their satisfaction