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Agent Performance Manager Jobs in Idaho

Vauto Performance Manager Jobs
By Cox Automotive At , , Id $94,500 - $141,800 a year
Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
Engage and participate in the exchange of 'best practices' across entire retail sales & performance management team and other business units
Proficiency in using Customer Relationship Management Systems and other automotive management systems.
Encourage clients to attend product workshops to enhance knowledge of system capability.
Experience directly managing preowned operations
Strong communication and interpersonal skills

Are you looking for an exciting opportunity to lead and manage a team of agents? We are looking for an experienced Agent Performance Manager to join our team and help us reach our goals. You will be responsible for developing and implementing strategies to ensure our agents are performing at their highest level. You will also be responsible for coaching, training, and motivating agents to ensure they are meeting their goals. If you are a motivated individual who is passionate about helping others reach their potential, this could be the perfect job for you!

Overview An Agent Performance Manager is responsible for managing and overseeing the performance of agents in a customer service or contact center environment. They are responsible for setting performance goals, monitoring performance, providing feedback, and coaching agents to ensure that they are meeting customer service standards. Detailed Job Description The Agent Performance Manager is responsible for developing and implementing performance management strategies for agents in a customer service or contact center environment. This includes setting performance goals, monitoring performance, providing feedback, and coaching agents to ensure that they are meeting customer service standards. The Agent Performance Manager is also responsible for developing and implementing training programs to ensure that agents are up-to-date on customer service best practices and industry trends. Additionally, they are responsible for developing and maintaining performance metrics and reports to track and analyze agent performance. Job Skills Required
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to motivate and lead a team
• Knowledge of customer service best practices and industry trends
• Proficiency in Microsoft Office and customer service software
• Ability to analyze data and create reports
Job Qualifications
• Bachelor’s degree in Business Administration, Human Resources, or a related field
• 3+ years of experience in a customer service or contact center environment
• Experience in performance management and training
• Knowledge of customer service best practices and industry trends
Job Knowledge
• Knowledge of customer service best practices and industry trends
• Knowledge of performance management and training
• Knowledge of customer service software and Microsoft Office
Job Experience
• 3+ years of experience in a customer service or contact center environment
• Experience in performance management and training
• Experience in developing and implementing performance management strategies
Job Responsibilities
• Develop and implement performance management strategies for agents
• Set performance goals, monitor performance, provide feedback, and coach agents
• Develop and implement training programs to ensure agents are up-to-date on customer service best practices and industry trends
• Develop and maintain performance metrics and reports to track and analyze agent performance
• Monitor customer service trends and make recommendations for improvement