Performance Program Manager Jobs

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Compensation Range: $95,000-$120,000 base + bonus
The salary listed is an estimate and not guaranteed. A salary offer will vary based on the applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data
Location: REMOTE based in the United States
What this job involves The Performance Program Manager has responsibility for our critical account focus areas that include contractual performance management and successful service delivery at sites. This role reports to the Account Director and manages all aspects of account service delivery and is critical to the success of meeting our contractual targets, business operations/analytics obligations, and account growth. This position also owns our client-facing and team-facing communications program, including QBRs, town halls, monthly learning events, etc.
Owner of the KPI process from beginning to end, including setting schedules, management routines, approvals, documentation, and reporting.
Track KPI progress in collaboration with account SMEs.
Complete & report on all performance-related requirements, monthly performance results, quarterly KPI/SLA scorecard results, survey results, business metric results, etc – with an emphasis on identifying trends in data and risk.
Serve as reporting expert, utilizing JLL’s suite of dashboards and reporting.
Connect with JLL BI partners to make enhancements or to provide feedback on what is/is not working.
Oversee and implement JLL’s Quality Management System.
Support current account innovation programs to advance our operating model in positive ways that align with the overall team, account, and client goals.
Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills
Required
Work directly with the Account Director to translate client business objectives into an integrated account business plan and drive the performance, business intelligence, and governance processes.
Responsible for the account’s information management and business intelligence strategy and data visualization/tools for each service line to ensure all contract milestones are met.
Promote and enable the import and export of operational and data/BI best practices to/from JLL and link the account to emerging practices across the industry.
Support the Account Director to ensure timely preparation of required client reports, Quarterly Business Reviews, Annual Reports, etc.
Support the contract change request process (TBD).
Work cross-functionally to identify process improvements and operational efficiencies.
Manage the account SharePoint site; establish governance for maintaining accurate site content.
Act as Program Manager for new site transitions and manage the transition plan to meet client expectations, working with the assigned account SMEs and the respective supplier partners to deliver agreed IFM services.
Manage/develop a transition technology tool that ensures milestone activities and risks are easily identifiable and meeting agreed targets.
Preferred
Bachelor’s degree or equivalent work experience (5+ years)
Six Sigma certification is a plus.
Strong leadership skills around cross-functional collaboration, influence, communication, and writing.
Strong analytical skills with a track record of identifying potential issues proactively and formulating solutions and contingency plans.
Process Management experience or demonstrated skills – results driven – the ability to analyze, act, and implement to ensure we achieve desired results.
Client relationship management.
IFM operations experience in soft and/or hard services management.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.