Zendesk Administrator Jobs

Tapcheck is hiring for a Zendesk Administrator to take charge of our customer support management system and ensure its seamless operations. As the Zendesk Admin, you will play a crucial role in leading and overseeing the ongoing development of our comprehensive suite of customer support tools.

What You’ll Do:

• Assist in troubleshooting and resolving complex technical issues related to Zendesk.
• Manage integrations with third-party applications.
• Develop training materials and provide user training on Zendesk functionality.
• Drive the design and implementation of various tools and systems, empowering our internal teams to deliver an exceptional experience to our valued members
• Design and execute Zendesk configuration changes.
• Serve as the primary point of contact for all Zendesk-related inquiries and issues.
• Administer Zendesk user accounts and provide user support.
• Assist in reporting on customer support metrics and key performance indicators (KPIs)

What You'll Bring:

• Strong collaboration and communication skills
• At least 5+years of experience in Zendesk administration or a similar role
• Experience in reporting, data analysis, and the use of industry-standard metrics and KPIs
• Excellent problem-solving skills and the ability to troubleshoot and resolve complex issues
• Proficiency in Zendesk administration, including the ability to develop custom fields, workflows, and automations
• Strong understanding of customer support management best practices and the ability to identify areas for process improvement
• Bachelor's degree in relevant field, or equivalent experience

About Tapcheck:

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

How We Get Things Done:

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

• Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth
• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company
• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues
• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes

Benefits

• Vision Insurance
• 401K Match
• Competitive Base
• Health Insurance
• Dental Insurance
• Paid Time Off

Compensation: $90,000 – $100,000/year. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Equal Employment Opportunity Policy

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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