Workforce Management Scheduling Analyst

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Scheduling Analysts on the Workforce Management team with Toast generate schedules for our contact centers to meet or exceed service levels, abandonment rate, and other key performance indicators.
About this roll* (Responsibilities)

• Use statistical techniques to interpret data driven analytics to identify and present service improvement opportunities.
• Scheduling to business needs matching Toast's growth and service goals by validating and analyzing datasets to identify trends and develop contingency plans for the unexpected.
• Ongoing partnership and communication with Customer Care Managers, Senior Leaders and Service Vendors.
• Manage a scheduling system to maximize staffing efficiency, including new shifts development.

Do you have the right ingredients*? (Requirements)

• Exceptional verbal, written, and visual communication.
• Critical thinking skills, with the ability to manage multiple and competing priorities.
• Proficient with Google Sheets or Microsoft Excel and strong attention to detail.
• Solution-oriented and successful complex problem solver, understanding metric relationships.

Our Spread* of Total Rewards (Benefits)

• 401(k) and matching
• Various peer and company recognition programs
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Professional Development Reimbursement Program
• Sabbatical opportunity after five years
• Unlimited Vacation
• Mental Health Benefits
• Bread puns encouraged but not required
• Medical, Dental, & Vision Coverage
• Subsidized backup childcare

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$56,000—$90,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].