Pay: $15.00/hour with performance based tiers.

Hours: Full-Time, Monday-Friday 7 am - 4 pm, OR 8 am - 5 pm, OR 9 am - 6 pm

Location: Remote

WORK ORDER MANAGER

Department: Meters

Overview

We are looking for ambitious, goal-driven workers to join our Meters department. Every living space has meters for water, electricity, and gas.

Work Order Managers diagnose problems with our clients submetering system and write a detailed proposal to service the issue (a work order). Clear and professional language is necessary to help our clients and Field Techs understand the problem. Your ability to solve problems quickly will foster client relations and promote future growth. This is an exciting opportunity to learn about the meters process and begin a careerin a supportive and growing department!

Responsibilities

• Phone use:
• Maintain a detailed history for each property, including special circumstances
• Diagnose possible problems in our clients' metering systems
• Work with scheduling managers
• Identify and eliminate recurring issues
• Create work orders and obtain necessary approvals, both internally and from the client
• Send maintenance proposals to clients and answer their questions, then follow up reporting the results of service visits
• Identify, prioritize, and review all new work order requests (proposal for repair)
• Assist with new and recurring work orders and process technician reports
• Low (up to 10% of the workday)
• Inbound and outbound calls with clients, Field Techs, account managers, and vendors

Qualifications

• Working knowledge of Microsoft Excel,, Google Drive, and Gmail
• Professional written and verbal communication
• Effectively manage time and workload
• Attention to detail and organized
• Motivated to find the "why" behind a problem and resolve an issue

Education

• High school diploma, GED, or equivalent