Ft Evening Customer Care Associate (Work From Home)

Health Advocate's Customer Care Associates play an important role in providing guidance, direction, and supporting their valued members to navigate the health care system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. They have training classes starting soon to help you build the successful career that you want - apply today
Hours/Shift

• This position is full-time (40 hours/week) Monday - Friday. The two shifts that are available are 1:00-9:30 p.m. EST, and 1:30 - 10:00 p.m. EST.
• It may be necessary, given the business need, to work occasional overtime.

Job Summary

• Perform other duties and projects as assigned by management
• Verify/Collect demographics and update systems as necessary
• Connect members to appropriate area(s) both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
• Determine and execute the best resolution to assist the member based on their needs or requests
• Build rapport with callers using a friendly, courteous and professional manner

Minimum Requirements

• Problem solving/issue resolution
• Customer Service experience preferred
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• High School Degree or GED required
• Multitasking skills
• Strong Communication skills