Temporary, Work-From-Home Customer Service Representative

ABOUT US:

Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

JOB SUMMARY:

Navient has immediate openings for temporary, work-from-home Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.

• New hire training class starting on Tuesday, April 25th
• $16.00 per hour plus bonus
• This new role will be a fast-paced, high volume, call center position
• Work from your home with Computer equipment provided by Navient

• This temporary position is not eligible for benefits.

REGULAR SCHEDULE:

Monday - Friday 8-5 EST

• Hours subject to change depending on business needs.

MINIMUM REQUIREMENTS:

• Excellent written and verbal communication skills
• Private workspace or home office free of distractions and outside noise
• Fast learner, ability to maintain an in-depth understanding of the training curriculum
• Resident of the state of New Jersey Preferred
• Must be able to download an app on a Smartphone or tablet
• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
• Landline phone or cell phone
• High School Diploma or G.E.D.
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• High speed internet access (Minimum 10MB upload speed, 100MB download speed)
• Excellent PC and internet navigation skills
• Efficient time management skills

PREFERRED QUALIFICATIONS:

• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Ability to thrive in a fast-paced work environment
• Ability to use analytical skills to interpret and evaluate information
• Proficiency with Microsoft Word, Excel, Outlook, and Internet
• Ability to read, write, and speak English (Bilingual preferred)
• Strong customer service skills and knowledge of customer service best practices
• Ability to perform mathematical operations such as calculating percentages and working with large numbers
• Ability to maintain confidentiality of program information
• Prior experience in a high-volume call center preferred

Offers of employment are contingent upon a pre-employment background check