Wireless Technical Support Engineer I 1

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition has been the foundation of the Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
Req ID:15598

Wireless Technical Support Engineer I/II

Corporate Overview

Fujitsu Network Communications, Inc., is a trusted partner to a broad spectrum of customers across all industries, enabling them to realize the maximum value from their communications networks. We are a market-leading U.S.-based manufacturer of network equipment and a top U.S. patent holder in optical networking. Our solutions combine the best wireline, wireless, and software technology with extensive multivendor services expertise to deliver custom, end-to-end network integration and management solutions. For more information, please see http://us.fujitsu.com/telecom, connect with us on LinkedIn at www.linkedin.com/company/fujitsu-network-communications, and follow us on Twitter @FujitsuFNC.

Service Operations & Maintenance is looking for a new graduate engineer with skillsets in wireless networks. The selected candidate must demonstrate knowledge in wireless RAN network architecture. Candidate must have excellent customer service soft-skills, and be able to work in fast pace environment, via the phone.

Accountabilities

• Able to troubleshoot via telephone or any other video conference tool
• Must have customer service soft skills
• Perform health check on all the wireless hardware and software components
• Perform wireless hardware baseline configurations verification
• Understand wireless network issues and applications
• Execute automated test scripts in a lab and production environment
• Execute validation test plans on hardware

Qualifications

Required

• Strong written and verbal communication skills
• Strong interpersonal skills and experience working with cross-functional teams
• Bachelor’s Degree in engineering with RF principals
• General understanding of standard networking protocols and components such as HTTP, DNS, SRV6, and TCP/IP.
• Strong and detailed analytical abilities and technical writing skills
• Provide in-depth technical log analysis, check network configuration, and support customer as needed
• Must be able to travel a 25% of the time, or as needed
• Understanding of 4G or 5G network architecture
• Cellular/Mobile Technology proficiency in 4G/5G and NR theory
• Provide 24/7 support as needed for commercial Network outages and network performance issues

Desired

• Some experience with RF carrier developments
• Cisco router knowledge a Plus+

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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