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Tier 1 Technical Customer Support Jobs

Technical Support Specialist 1 (Pm Shift)
By Unite Us At United States
Bachelor’s degree in Information Technology and/or Public Health or equivalent experience preferred
At Least 1-3 years of customer service and technology experience
Experience with customer support / ITSM tools such as Intercom, Jira, ServiceNow, Zendesk, etc.
Outstanding written and verbal communication skills
This position is remote, U.S. based: PM Shift: 2pm-11pm EST, 1pm-10pm CST, 12pm-9pm MST, 11am-8pm PCT, Remote Role (Holiday Coverage)*
Environmental Job Requirements and Working Conditions
Support Technician, Tier 1 Jobs
By Fishbowl At Orem, UT, United States
Retains technical skills by keeping abreast of developments in technology and product knowledge
1-2 year of experience in tech industry customer facing role
Strong attention-to-detail and follow-up skills
Strong oral and written communications skills
Handles customer technical support cases through phone, email, and chat submission including troubleshooting, diagnosing, and resolving tickets
Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction
Technical Support Representative Tier I
By Motorola Solutions At ,
Must have excellent customer service skills and manage time well, working with multiple clients at the same time
Assist inexperienced or nontechnical end users in resolving issues
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
2+ years of Inbound/Outbound Technical Support Center experience
Diagnoses browser and networking issues
Records and/or maintains accurate information within ticketing system
Tier 1 Technical Support Representative - Us
By Eptura At ,
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation
Customer Support 1 Jobs
By Eyeconic At United States
Typically Has The Following Skills Or Abilities
Online purchasing & e-Commerce knowledge
Prescriptions, Plans, Products, Services, and Procedures
Order Status, Shipping Status, and Stock Availability
Accurate completion of necessary documentation, letters, and forms processing
Quality Assurance testing for company software
Technical Support Engineer - Tier Iii
By Deputy At , $76,000 - $87,000 a year
BSc Degree or equivalent skill experience
Experience in supporting SaaS solutions for international customers
RestAPIs, Javascript or scripting experience
Ability to prioritise, manage time effectively and multitask
Troubleshoot issues escalated by first and second level support, this may include outbound contact with clients for additional information and resolution.
Provide clear and detailed information to clients on product feature functionality, both written and verbal.
Customer Support 1 Jobs
By VSP Global At , $15 an hour
knowledge of Eyeconic systems, Order Management and Salesforce but not required.
Typically has the following skills or abilities:
Online purchasing & e-Commerce knowledge
Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas:
Demonstrated internet knowledge and understanding of basic internet browser settings
Working knowledge of MS Office package
Technical Support Representative, Tier 1
By iBase-t At Lake Forest, CA, United States
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Associates degree or, High School Diploma + proven experience.
2+ years of proven track record/experience
Technical Support 1 Jobs
By Eyefinity At United States

Typically Has The Following Skills Or Abilities

Technical Support Engineer (Tier 1)
By DNSFilter At United States
Be the first stage of support covering our Guardian product and associated Embedded offerings using the GuardianConnect SDK
Become familiar with the Guardian Firewall product and partner-based offerings that we’ve launched through our Guardian Connect program and SDK
Use your initiative to proactively find ways to improve the customer experience
Experience providing technical support for a consumer product
Experience with working on call in a 24/7 environment
Experience using Zendesk or a similar ticketing system
Imaging Technical Support Tier 1 Agent
By Heska At Tustin, CA, United States
Experience and special interest in computer systems, networking, or other information technology skills.
Prior experience utilizing remote support applications (LogMeIn, TeamViewer, Remote Desktop).
Accurately and thoroughly documents all troubleshooting and resolution information and manages technical case structure in company CRM/ERP.
Collaborates with other technical support members to offer insight during the troubleshooting process.
Minimum of 2 years’ experience in an animal hospital setting or technology-based call center is strongly preferred.
Excellent customer service skills and professionalism including patience, ability to listen and ability to follow up effectively with all staffing levels
Pm Tier 3 Technical Support
By Fourth At United States
Create and maintain internal/external knowledge base articles, troubleshooting guides, and FAQs.
Exceptional customer service and people skills including strong written and verbal communication.
Strong analytical, technical, and problem-solving abilities with the ability to analyze and interpret data and draw actionable conclusions.
Prior experience with the following is required:
Basic development knowledge using CSS, HTML, and JavaScript
Advocate for product improvements and enhancements based on customer feedback and issue analysis.
Tier 1 Technical Support  - Entry Level (Urgent Need)
By MillenniumSoft Inc At Phoenix, AZ, United States
Excellent time management and multitasking skills Strong personal commitment to quality, customer service, and patient safety
Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Excellent customer service skills (written and verbal) a must
Ability to work in a remote, home office-based environment
Experience using a computer in a work setting
Player Support - Tier 1
By PTW At Maryland City, MD, United States
This position will be fully remote, requiring a working computer and internet connection.**
1-3 years of Technical Support Customer Service experience - experience in a high-volume contact center a plus!
Solid working knowledge of computers, technical hardware, software, gaming consoles, and networks.
Exceptional written and verbal communication skills.
Exceptional soft skills and the ability to show empathy.
Strong work ethic, multi-tasking skills, and adaptability.
Tier 1 Customer Support -(Part-Time Contractor)- Remote
By ExecOnline At United States
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
1-3 years of work experience, preferably with a SaaS company or a product/technology division
Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
Tier 1 Support Technician Jobs
By The Bowen Group At Chantilly, VA, United States
Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:
Navigate a knowledge base to locate appropriate answers to user's questions.
Education: Bachelor's or Master's degree in computer science or related field.
Work Experience: Three to ten years of experience in a help desk or other technical customer service setting.
Principles and methods for offering products or services.
This is an IAT Level I position which requires one of the following certifications:
Customer Support Specialist - Tier 1 Product Support
By MATRIX Resources At Atlanta, GA, United States
Answer help desk calls and emails to resolve customer problems related to products and experiences.
Ensure the quick response or need for escalation to provide a positive Customer Experience aligned with the company's Core Values.
Maintain and update the customer product knowledge base and training tools/materials.
Excellent communication skills both written and verbal.
Product and/or application support experience
Experience effectively presenting and training customers
Customer Technical Support (Level 1)
By ValGenesis At Tampa, FL, United States
What You’ll Be Doing (Responsibilities):
What We Are Looking For (Requirements):
· Strong desire to focus on the customer; demonstrate strong customer service skills
· Excellent communication skills (written and verbal)
The Nice to Haves (Preferred Qualifications):
· Additional knowledge of foreign languages
Customer Support Specialist 1 Jobs
By Intercom At Chicago, IL, United States
Excellent communication and writing skills, alongside great problem solving abilities
Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of
Ambition, eagerness and the will to learn and improve upon your own skills
Previous experience in a troubleshooting environment
Owning customer communications and issues from initial contact until resolution
Passion for talking to customers, paired with a genuine interest in technology
Tier 1 Technical Support Representative
By Eptura At United States
Microsoft Office, Incident management platforms (JIRA, Zendesk), Android and iOS experience an asset.
Perform problem analysis and isolate issues of minimal to moderate complexity, with minimal instruction and oversight from team leads and/or management.
Work with the Tier 2 Technical Support Representatives to enforce our incident management procedure, report issues, and verify hotfixes.
Effectively manage heavy workload consisting of Chat, E-mail and Phone contacts.
Excellent grammar and written communication skills.
Create end user and internal knowledge base documentation

Are you looking for an exciting opportunity to provide technical customer support in a Tier 1 role? We are looking for a motivated individual to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting and resolving technical issues, as well as providing product advice and guidance. If you have a passion for technology and a commitment to customer satisfaction, this is the perfect job for you!

Overview Tier 1 Technical Customer Support is a customer service role that provides technical assistance to customers. This role involves troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. Detailed Job Description Tier 1 Technical Customer Support is responsible for providing technical assistance to customers. This includes troubleshooting technical issues, providing solutions, and helping customers with their technical inquiries. The role requires excellent customer service skills, as well as a strong technical background. The Tier 1 Technical Customer Support must be able to quickly and accurately diagnose and resolve customer issues. Job Skills Required
• Excellent customer service skills
• Strong technical background
• Ability to quickly and accurately diagnose and resolve customer issues
• Knowledge of customer service software
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of customer service software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service principles and practices
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting technical issues
• Experience in providing solutions to customer inquiries
Job Responsibilities
• Provide technical assistance to customers
• Troubleshoot technical issues
• Provide solutions to customer inquiries
• Respond to customer inquiries in a timely manner
• Monitor customer service software for incoming inquiries
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software