Field Engineer 4 Jobs

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs . Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys , Stealth™ , CloudForte® , InteliServe™

What success looks like in this role:

Responsibilities :

• Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
• Maintains a high degree of professionalism in actions, demeanor and dress.
• PLS Support for calls such as Dell Client
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Whole unit replacement
• Insures customer satisfaction throughout
• Performs scripted image loading, unit diagnostics and replaceable unit swapping
• Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Complex desktop and laptop break fix work
• May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Complex desktop and laptop break fix work
  • Whole unit replacement
  • Simple desktop printer fixes
  • Load software with a script
• Simple desktop printer fixes
• Load software with a script
• Performs preventative maintenance activities on certain products as directed
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script

You will be successful in this role if you have:

Skills, Experience & Qualifications :

• Training and/or vendor certifications as required including completion of Core Training
• A+ certification
• Ability to resolve basic / non-complex problems as directed
• Specific Manufacturers certifications and/or training as required. i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
• Client and/or governmental clearance may be required
• Requires a HS Degree and a minimum of 6 months of hands-on experience with laptop and desktop break-fix
• Computer building background experience preferred.
• Basic mechanical skills and understanding of electro static discharge (ESD) procedures