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Welcome Team Health Assistant - 6.19.23 - El Paso Remote-Hybrid

Company

Accolade, Inc.
Address , , Tx
Employment type FULL_TIME
Salary $19 an hour
Expires 2023-07-17
Posted at 11 months ago
Job Description
Remote - Texas
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
REQ202304-020
About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%.
Role Overview
As an Accolade ‘Health Assistant, Welcome Team’, reporting to a Steward, you will be a trusted go-to resource who helps our clients with any issues related to their health or health benefits.

A day in the life…
Engage with members and understand their needs
  • Answer inbound calls in a call center environment
  • Understand what a client is really asking & resolve their questions during the interaction, where possible
  • Optimize & leverage the communication channels that fit for each client
  • Uncover information about who our clients are & tailor our approach to fit their needs
  • Understand a client’s context
  • Close knowledge gaps
  • Uncover medical issues;
  • Use technology & data to gain a better understanding of needs
  • Actively listen for contextual red flags
  • Actively listen for health red flags and direct to the right subject matter experts
  • Work in a fast paced environment, high interaction environment focused on first call resolution
Deliver interventions
  • Influence clients’ decisions & behavior by:
  • Support clients to navigate the complex and confusing health care system
  • Making clients smarter consumers of health care
  • Helping clients find doctors, in the way that best suits them
  • Leverage technology & internal resources (ex. Specialists, CSAs) to help understand the client’s path, actions needed & next step
  • Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
Drive better client outcomes
  • Help clients understand & optimize their preventive services
  • Help clients see the right providers at the right time (continuity of care)
  • Help clients have an improved quality of life
Delight clients
  • Create a personalized & positive experience with Accolade
  • Match tone, style & knowledge level
  • You keep your promises (ex. we follow-up when we said we will)
  • Help clients be better consumers of healthcare
  • Build trust through listening, honesty & empathy

What we are looking for…
Required:
  • 2+ years of experience with Microsoft Office (Word, SharePoint, PowerPoint)
  • High School Diploma/GED
Preferred:
  • Ability to thrive in a performance based environment
  • Thrive in a team environment, capable of collaborating with individuals throughout the organization
  • Demonstrate high level of personal accountability
  • Commitment to quality and continuous improvement
  • Ability to listen, talk and type all at once through multi-channel communications
  • Empathetic critical thinking
  • Aptitude for critical thinking / problem solving a true change champion and adapt to change quickly
  • Strong self-management
  • Excellent written and verbal communication skills
  • Demonstrated attention to detail, inquisitive, problem-solving in nature
  • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced dynamic, evolving environment
  • Ability to independently manage one’s own workload to meet the demands of the business
  • Operate from a perspective of truly caring about our clients and creating value for them
Salary $19hr

Benefits
  • 18 weeks of paid parental leave
  • Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  • 1 Volunteer days per year
  • Open Time Off
  • 401(k) Retirement Plan with matching employer contributions
  • Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  • Employee Stock Purchase Plan (ESPP) w/ employee discount
  • HDHP medical plan with generous employer contributions towards an HSA
  • Subsidized commuter benefits programs
  • Generous Holiday Schedule + 5 floating holidays
We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare
We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at
ReportFraud.ftc.gov
. You can also report it to your state attorney general.

To review our policy around data use, visit our
Accolade Privacy Policy Page
. All your information will be kept confidential according to EEO guidelines.
Accolade