Vp, Operations Jobs

Resident is an industry-leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (over 1 million happy sleepers and counting!), we have also launched the Dreamcloud, Awara and Level Sleep brands to cater to a variety of sleep preferences. Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night's sleep)!
Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post purchase journey. We love to use data and metrics to drive our decisions, while keeping in mind that customers don’t speak in numbers, and that each one should be treated as a member of our family.
Oh, and by the way - we’ve been doing the “remote work thing” since the day we started. So you can expect a hard working team of people that understands how to create meaningful connections and get great work done virtually - it’s in our nature!
To be considered for this remote opportunity, you must reside and be authorized to work within the United States.
Job Overview
Resident is seeking a VP of Operations to lead and grow our Supply Chain and Operations Team. In this role, you will have a team of direct reports that own all facets of the supply chain including: planning, inbound logistics, distribution, outbound logistics and reverse logistics. The ideal candidate will be a cross-functional leader who can effectively drive operational efficiency with the goal of delivering a world class customer experience throughout the post purchase journey.
Does this sound like you?

• Effective team leader capable of working cross-functionally
• Excellent project management and time management skills
• Roll up your sleeves attitude, leave no stone unturned, push the boundaries on problem solving
• Strong written and verbal communication skills
• Tech savvy, data driven, entrepreneurial leader

What You’ll Be Doing

• Warehousing and Fulfillment – establish and own relationships with 3PL partners, and oversee daily warehousing and fulfillment operations
• International Freight – manage inventory transportation from factories in multiple countries to warehouses in the U.S., Canada, and UK
• Reverse logistics- build on current reverse logistics processes and turn cost center into profit center
• Strategic Planning – collaborate with senior leadership to align on product line and geographic expansion as well as game changing service delivery innovations.
• Last Mile Distribution – establish and own relationships with small parcel carriers and last-mile delivery partners
• Supply Chain Optimization – Own and drive net annual improvements in Cost working closely with the Product Design Teams and Leveraging the End to End Supply Chain organization. Own and drive Cash Conversion Cycle for the Business.
• Inventory Management – manage the team responsible for daily oversight of items fulfillment, returns management, costing accuracy, inventory management, accuracy of inventory receipts, and integration management

Skills/Qualifications

• Demonstrated experienced inventory management modeling, forecasting, reporting and automation
• Experience in startups and scaled/mature businesses alike - know what it takes to build lightweight process to balance control and agility
• Demonstrated Understanding of End to End Supply Chain Management
• Proven track record in building, managing and leading teams
• Demonstrated ability to scale operations at a consumer physical products company
• 10+ years of Supply Chain operations experience, including 5+ years in a VP Level role in purchasing, inventory, and logistics, or a related field – experience with a direct-to-consumer physical products company is a must
• Willing to travel, both international and domestic (up to 25% annually)
• Expert in G-Suite, Slack, Looker and more

What We Offer (subject To Eligibility Requirements)

• WFH office and cell phone/internet stipend
• HSA company contributions
• Competitive salary
• Wellness benefits
• Health, Vision & Dental Insurance
• 401K with company match component
• “Take what you need” PTO
• Annual bonus potential
• A FREE MATTRESS plus an awesome Friends and Family discount!
• Remote-first workplace (since 2016!)

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $190,000 - $232,500. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]
Resident is a privately-held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN. Learn more at: https://www.residenthome.com
Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Resident Home participates in E-Verify.