Head Of Customer Service Excellence Jobs

Bachelor’s Degree or equivalent customer-facing and management past work experience

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent communication and written skills

Full Health, dental, and vision benefits

Early-stage equity (depending on experience)

Supervising the daily operations of the customer service department

Project management experience; PMP Certification is considered a plus

Excellent analytical skills and problem-solving abilities

The ability to think progressively to advance supply chain processes and management

Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps

Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers

Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance

Pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience.

A self-starting individual with exceptional management skills and great attention to detail

Strong leadership skills, with the ability to motivate and manage a team

Coach and lead a team of 15+ customer support agents to improve the COROS user experience

Prioritize and manage multiple projects from start to finish

5+ years in global customer support, with 3+ years of success as a support manager or above

Proven track record working with Product Management to deliver customer functionality

Proven experience building and running a business with a data-driven approach

Strong verbal and written communication skills

Demonstrated knowledge of key business financial metrics and to connect changes to financial risk or improvements.

Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering technology solutions

Ability to build an operating model with tools, processes, and people to drive a scalable customer experience

Experience or Training in Executive Management and/or Corporate Strategy;

Lead global planning team, building future looking resource plans while ensuring effective real time pipeline management implementation globally;

Strategic mindset, excellent problem-solving skills, and high degree of resourcefulness;

Experience planning and leading strategic initiatives;

Ability to manage multiple projects simultaneously, including the ability to defuse conflict;

Strong facilitation of leadership teams and demonstrated ability to manage communication of various forms including presentation, and written communication;

Strong organization skills and the ability to manage multiple priorities while working under tight time constraint

Input, track, and manage the closure of customer inquiries within internal administrative systems

Minimum three (3) years of relevant customer service or operations experience

Ability to act consultatively to enhance the customer experience

Excellent written and verbal communication skills

Must be able to work effectively with various sites or vendors; strong interpersonal skills, ability to collaborate cross-functionally

Partners with other executives and senior management to identify opportunities for process improvement and operational efficiency (5%)

Communicates progress and results of improvement initiatives to key stakeholders and senior management

Prior experience and appropriate certification in Lean/Six Sigma practices (e.g. LSSBB)

Excellent organizational and leadership coaching skills essential

Superior communication skills, both oral and written

Flexibility and ability to assimilate new knowledge and standards quickly

Bachelor’s Degree in business, Hospitality, Hotel, Marketing, or related field and/or equivalent combination of education and experience

Assess, design, deploy, and interpret performance metrics related to guest loyalty, guest experience, and operational excellence

Monitor guest reviews on all platforms, including social media, booking engines, and property reports rates to ensure optimal guest experiences

Evaluate the guest experience to produce a "gap analysis" on areas of opportunity

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Six (6) years of leadership experience in hospitality and/or hotel operations

Strong leadership skills with a significant experience of direct line management

Skilled in managing a geographically dispersed team and solid experience in working in a virtual team’s environment

Remote working: as per Sanofi Policy and 10% of travel expected

Extensive experience in transforming Procurement organizations or global services organizations

Effective communication and influencing skills, ability to convince and persuade others

Strong and proven negotiation skills

Supports the Underwriters through account management activities.

Minimum 6 months – 1 year of related experience and/or training in underwriting or clerical support required.

Strong verbal communication skills, detail orientation, and a motivation to deliver to the customer.

Ensures accuracy and organization of files.

Gathers information for new business and renewal set up.

Trains co-workers on computer systems and department procedures.

Strong analytical skills and strategic thinking capabilities to develop solutions to complex problems.

Works closely with Sales counterparts and assist with efforts to maximize sales through efficient supply chain offerings

Minimum of 3-5 years of work experience in a supply chain related field

ERP system experience preferred- SAP ideal

Excellent interpersonal skills to work productively in a highly cross-functional environment.

Build / Enhance customer partnerships while creating an efficient supply chain for Kraft Heinz and customers