Vp Customer Service Excellence Jobs

Complete all Learning & Development classes as required, including annual Learning Management System training.

Collaborates with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff.

Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire.

Must have excellent verbal, written and interpersonal communication skills.

An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution.

Project management experience; PMP Certification is considered a plus

Excellent analytical skills and problem-solving abilities

The ability to think progressively to advance supply chain processes and management

Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps

Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers

Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance

Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning.

Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge.

6-10 years of relevant experience.

Experience interacting with large corporate and government clients.

Bachelor's degree/University degree or equivalent experience.

Negotiate solutions and acts as a liaison with internal and external customers, as necessary.

Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve their full potential.

Vendor management: Collaborating with external vendors and partners to optimize support operations and ensure service level agreements are met.

Bachelor's degree in a relevant field (business, management, healthcare, etc.). MBA or other advanced degree is a plus.

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Analytical mindset and data-driven decision-making abilities, with proficiency in leveraging customer support data and insights to drive improvements.

Experience in scaling customer support operations to support business growth and changing needs.

As part of the Commercial team, we’re looking for an experienced VP, Sales Excellence, reporting directly to the company’s CRO.

Highly analytical and can manage multiple growth strategies simultaneously including customer acquisition, retention and upsell

Our primary business is a leading online real estate and rental marketplace dedicated to connecting consumers to their perfect property.

A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, Egypt and Turkey over the years.

The company is one of the largest technology start-ups in the region and on a journey to becoming a Unicorn.

Analytically decipher what’s driving over- or underperformance across different client segments, teams and geographies, understanding the end-to-end commercial funnel

3+ years of experience with SAP, including order and customer management

Demonstrated project management skillset, with capability to concurrently manage multiple initiatives concurrently

Requires 3+ years of people management of team (up to 10)

Define, develop and maintain Customer Service business processes, procedures and work instructions in compliance with business and corporate requirements.

Manage and develop a team of various customer service support staff. Maintain best-in-class customer relations

Requires 5+ years of customer service or commercial excellence experience

In-house and out-sourced customer service operations experience; quality and training, escalations, workforce management, technical product issue resolution

Proven experience (10+ years) in building and managing large teams, including establishing operational processes that allow for scale through autonomy.

Deep domain expertise owning the design and creation of an excellent customer experience

Demonstrated experience building relationships with stakeholders

Exceptional analytical, critical thinking, and problem solving skills

Develop and implement a Customer Care and Product strategy that effectively addresses customer needs and drives customer advocacy

Proven track record working with Product Management to deliver customer functionality

Proven experience building and running a business with a data-driven approach

Strong verbal and written communication skills

Demonstrated knowledge of key business financial metrics and to connect changes to financial risk or improvements.

Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering technology solutions

Ability to build an operating model with tools, processes, and people to drive a scalable customer experience

Maintains current knowledge regarding the Division and Group healthcare market and industry issues which may impact the business.

Maintains knowledge of FMC products, services, and strategies, in order to market FMCNA and UltraCare.

Responsible for driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Continuous Quality Improvement.

Oversees managed care contracting in collaboration with the Corporate Managed Care and Marketing Department.

Maintains working knowledge of and ensures compliance with all local, state and national, reimbursement practices, including government and commercial payors.

Partners with Division and Corporate functions regarding managed care and payor contracting.

Results and deadline oriented; strong time management and prioritization skills.

15 years of experience in marketing and management required.

Responsible for developing an annual engagement framework and themes, driving campaign management, client marketing and client employee events

Recruit, manage and mentor a world class marketing organization

Work closely with creative services, marketing services, operations, finance, and IT on key projects and initiatives

Able to recruit, hire and manage performance of full department

Don’t meet every single requirement?

Assessing the opportunities and risks involved to accelerate growth

(Medical, Dental, Vision, 401K, Pension Plan)

(Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

(Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

Strong organization skills and the ability to manage multiple priorities while working under tight time constraint

Input, track, and manage the closure of customer inquiries within internal administrative systems

Minimum three (3) years of relevant customer service or operations experience

Ability to act consultatively to enhance the customer experience

Excellent written and verbal communication skills

Must be able to work effectively with various sites or vendors; strong interpersonal skills, ability to collaborate cross-functionally

8+ years of experience directing data center project management activities.

Demonstrated customer service, project management, delegation, and problem-solving skills with the ability to make decisions in a fast-paced environment.

Bachelor's degree in in Accounting, Construction Management, Engineering, or a related field.

Strong leadership skills and ability to successfully manage a team.

Competitive base salary plus bonus and outstanding benefits package including medical/dental/vision, 401(k) match, PTO plan, and more.

Oversee the delivery of digital infrastructure solutions to clients, including cloud computing, data center services, managed services, and more.

8+ years of experience directing data center project management activities.

Demonstrated customer service, project management, delegation, and problem-solving skills with the ability to make decisions in a fast-paced environment.

Bachelor's degree in in Accounting, Construction Management, Engineering, or a related field.

Strong leadership skills and ability to successfully manage a team.

Competitive base salary plus bonus and outstanding benefits package including medical/dental/vision, 401(k) match, PTO plan, and more.

Oversee the delivery of digital infrastructure solutions to clients, including cloud computing, data center services, managed services, and more.

Minimum of five (5) years of account or client management experience

Conducts account reviews with appropriate client/Compass Group management

Manage client relationships to include rapid communication and enable seamless implementation

Excellent communication skills to individuals of all levels, including internal and external

Experience in operations and food service is strongly preferred.

Experience managing large programs that involve strategic planning and project implementation preferred

Identification of both near-term and long-term strategic reengineering opportunities that span customer experience, operational processes, digitization, automation, and risk management practices

Broad, multidisciplinary stakeholder management (including ELT members)

Deployment of human-centered experience and end-to-end process assessments

Design of experience, process and technology-driven solutions using contemporary problem-solving techniques

Bachelor’s degree and related field experience required

15+ years leadership level experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation

Selection & Management of Digital Agencies

Selection & Management of Offline Direct Response Agencies

You are a strong people and agency manager who can keep your direct reports on track to hit KPIs.

You’re experienced with setting up multichannel, multitouch attribution systems

Bonus: You’ve worked for a B Corp or Benefit Corp before.

You can work independently and from anywhere (we’re 100% remote).

Strong analytical skills and strategic thinking capabilities to develop solutions to complex problems.

Works closely with Sales counterparts and assist with efforts to maximize sales through efficient supply chain offerings

Minimum of 3-5 years of work experience in a supply chain related field

ERP system experience preferred- SAP ideal

Excellent interpersonal skills to work productively in a highly cross-functional environment.

Build / Enhance customer partnerships while creating an efficient supply chain for Kraft Heinz and customers