Virtual Meetings And It Support Specialist

Company Overview

Greater New York Hospital Association (GNYHA) is a trade association located in New York City representing 276 hospitals, health systems, and continuing care facilities in New York State, New Jersey, Connecticut, and Rhode Island.

GNYHA is a dynamic, constantly evolving center for health care advocacy and expertise, but our core mission—helping hospitals deliver the finest patient care in the most cost-effective way—never changes. GNYHA’s advocacy takes many forms, from representing our members’ interests at the local, Federal, and State levels to providing educational resources on legal and regulatory compliance to working with members to improve quality and patient safety.

Job Summary

Reporting to the Vice President, Information Technology, the Virtual Meetings and IT Support Specialist will work closely with GNYHA’s dynamic IT team to provide wide-ranging support for the organization’s technology infrastructure. In addition, this role will provide assistance in managing internal and member-facing virtual meetings, working under the guidance of the Assistant Director, Virtual Meetings and Special Events. By delivering dependable and effective IT services and virtual support, the Junior IT Support Specialist will actively contribute to the department's mission of ensuring a seamless technology experience.

Responsibilities:

• Basic IT Helpdesk Support: Resolve basic helpdesk issues promptly and efficiently. This includes troubleshooting software and hardware problems and assisting with password resets. Ensure all helpdesk tickets are properly logged and closed once issues are resolved.
• Meeting Room Technology Maintenance: Manage and update meeting room technology, ensuring all systems are up-to-date and functional. This includes performing regular system updates, troubleshooting issues, and addressing any user concerns.
• Virtual Meeting Support: Provide comprehensive support for all virtual meetings. This includes scheduling, hosting, and managing virtual meetings, as well as troubleshooting any technical issues that may arise during these meetings. Ensure that all participants have the necessary access and resources.
• Documentation: Document all procedures related to technology support. This includes creating user guides and other training materials, as well as logging system updates and resolved issues.
• Communication: Maintain clear and effective communication with team members and other stakeholders. This includes explaining technical information in a way that non-technical individuals can understand, as well as escalating complex issues to senior IT staff when necessary.

Required Qualifications:

• Ability to diagnose and resolve basic technical issues, including with remote troubleshooting techniques and tools.
• Excellent customer service skills.
• At least 1 year of professional experience in IT support, virtual meeting support, or a related field.
• Basic understanding of computer systems, computer networks, and mobile devices.
• Willingness to learn new technologies and tools.
• High school diploma or equivalent
• Adapts effectively to fast-paced environments, demonstrating composure and the ability to handle unexpected situations
• Excellent organizational and time management skills.
• Excellent problem-solving and communication skills.
• Proficient with Microsoft 365 products, including Outlook, Word, Excel, and PowerPoint.
• Proficient with Zoom and other video conferencing tools, including the ability to troubleshoot common issues.

Preferred Qualifications:

• Possesses relevant IT certifications (e.g., CompTIA, Microsoft, ITIL, Google)

Salary Range: $35,000 - $45,000

Benefits: Comprehensive benefits package including, but not limited to:

• Health advocacy and employee assistance program
• Health, vision, and dental insurance
• Employee discount programs
• Tuition reimbursement program
• Life insurance
• Paid time off, including annual floating holiday
• Fully sponsored membership in healthcare professional society
• Commuter benefits program
• 401(a) profit-sharing plan and 401(k) savings plan
• Paid parental leave

Work Schedule: A hybrid model with the expectation to work physically in our office Tuesdays and Wednesdays as mandatory in-office days with a third in-office day at your discretion, in conjunction with your supervisor and the business needs of your department. This schedule may be subject to change in GNYHA’s sole discretion.

Company Policy Regarding COVID-19 Vaccinations: GNYHA employees must be fully vaccinated as a condition of employment or be approved for a reasonable accommodation in accordance with applicable law. If hired, a copy of a COVID-19 vaccination card or an accommodation request must be provided to Human Resources.

*Please submit a cover letter with your application.*