Vice President Owner Services - Southeast Region

Purpose of Position
The Owner Experience Director is responsible for providing a holistic account management approach with a designated set of accounts within the EJM fully managed aircraft portfolio. The Owner Experience Director will work closely with the Owner Experience Associate to establish a support plan which delivers an exceptional Owner Experience. This position will be responsible for accounts based in the Southeast region of the US. Preference will be given to candidates in the South Florida or Orlando, Florida area.
Tasks and Responsibilities

• Continuously monitors customer, market and competitor activity. Develops and manages key strategic relationships with owners, prospects and industry influencers.
• Partner with Contracts Manager to monitor but not limited to management agreements, lease agreements, hangar contracts .
• Acts as an executive point of escalation for complex matters and key relationships
• Maintains professional and technical knowledge through education, professional associations and personal networks
• Collaborates with a variety of internal stakeholders to facilitate solutions important to owner satisfaction and retention. Serves as the voice of the owner to internal stakeholders
• May participate on cross functional project teams to implement new systems, processes and tools.
• Ensures that each owner experience is consistent with the NetJets Inc service standards and brand.
• Collaborates with a team of account management individual contributors. Provides regular feedback regarding account and owner needs.
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
• Travels to meet with clients/crew members on a regular basis.
• In partnership with executive leadership, identifies and implements infrastructure, metrics and systems to support the success of a world-class owner services function.
• Develops and implements both strategic plans for achieving short and long term account retention, profitability and growth goals. Strategizes with clients to determine optimal ways to achieve aircraft needs, including but not limited to: aircraft upgrades, maintenance schedules, replacement aircraft, hangar locations, dual-based aircraft, yearly and long term budgets, etc, with a focus on long-term planning and relationship management.

Education
Bachelor's in Business Administration or Aviation
Certifications and Licenses
Years of Experience
6-8 years of experience
Core Competencies
Attitude
Communication & Listening Skills
Initiative
Interest in Company & Position
Knowledge of Specific Job Skills
Related Education or Training
Related Job Experience
Knowledge, Skills, Abilities And Other (KSAOs)

• Strong problem-solving and analytic skills
• Ability to handle sensitive data and act with diplomacy
• Strong business and financial acumen
• Proven track record of success in aviation operations and account management leadership roles
• Exceptional interpersonal and organization skills
• Past experience leading and directing teams
• Ability to travel 50% of time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 8617