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Vacation Advisor, Disney Vacation Club (Orlando) Full Time

Company

Walt Disney World
Address Celebration, FL, United States
Employment type FULL_TIME
Salary
Category Entertainment Providers
Expires 2023-05-24
Posted at 1 year ago
Job Description
Disney Vacation Club Vacation Advisor creates magic for our members before they arrive for their Disney Vacation Club vacation and during their stay! Vacation Advisors recommend all suitable options while providing vacation planning services and confirming resort reservations for Disney Vacation Club, Walt Disney World Resort and Disneyland Resort. The Vacation Advisor is an hourly position in a high-volume inbound contact center located in Celebration, FL. The Disney Vacation Advisor will attend a paid mandatory training class where they will participate in multiple performance assessments provided.


This position is located in Celebration, FL where you will be working on-site and from home based on operational needs. Required when working from home is a functional private workspace with high-speed internet.


The starting pay rate for this position is $17.85/hour


Responsibilities :


  • Meet required departmental metric expectations
  • Maintain expected reservation productivity designated levels of service satisfaction
  • Cast members may be required to handle cleaning chemicals and supplies
  • Complete all required Company trainings and compliance courses as assigned
  • We build resort reservations, exchanges and other supplemental services
  • Easily adapt to offering new products and services
  • We assist Members with memberships, managing their accounts, and providing appropriate solutions to Member concerns
  • We provide vacation planning services to DVC Members and inbound exchanges using numerous software applications


Basic Qualifications :


  • Flexibility to work on-site in Celebration, FL and remote
  • One (1) year in hotel, travel, or national exchange company reservation experience
  • Experience with standard office software programs including Microsoft Products
  • Flexible with work schedule, including overtime, weekends and holidays
  • Desire to engage with Disney Vacation Club Members providing Guest Service
  • Navigate between multiple and concurrent computer applications


Preferred Qualifications:


  • Bilingual
  • Experience with Travel industry
  • Experience working in a Call Center


Additional Information :


KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter