Ux Design - Order Team

What To Expect
Tesla Design is looking for an outstanding User Experience Designer to design the future of order experience. The UX Designer will be responsible for researching, designing, innovating, and prototyping new user experiences that pave the way for the future of energy & vehicles in a way that has never been done before. Our digital experiences and the way consumers, businesses, and municipalities transition to EVs and sustainable energy will be transformative.
The Digital Experience Team focuses on the experience for global sales, ordering, delivery and checkout. The candidate will be responsible for the customer journey and products for configuring/ordering all Tesla vehicles, both new and used. They will collaborate with sales teams, product owners, designers, engineers and global partners and will be a key contributor and originator in their own right. Deliverables include design mockups, experience flows, prototyping, design presentations, high-fidelity visuals, and follow up to ensure high-quality implementation.
Candidates should possess exceptional design skills, creative problem-solving, a great sense of aesthetics, as well as user-centered design principles. The applicant must have an affinity for minimal design, typography, and attention to the smallest of details. A strong ability to distill complex problems into simple, elegant solutions is key to success at Tesla. We are a fast-paced company with an entrepreneurial spirit, so the majority of the work will be focused on innovating original and creative content and application, as well as final deliverables and solutions that work in the real world.
You will be working on the most advanced vehicle and energy solutions in existence both today and tomorrow.
What You’ll Do

• Determines best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
• Imagine, conceive of, manage, and drive ownership UX design projects from defining customer problems or opportunities to concept to implementation
• Research and define UX strategy for consumer segments and different customer types building upon and scaling Tesla offerings
• Invest in building relationships and trust with stakeholders, peers and working groups. Build a strong network across Tesla, globally.
• Define and implement creative solutions that help improve comprehension and clarity of purchasing options and decisions
• Develop creative and innovative design solutions for purchase and purchase research experiences that support global customers
• Constantly measure how designs are performing for target customers. Iterate and improve those experiences as needed. Influences team roadmaps to include experience improvements when the design or product is not performing or needs improvement.
• Foster the defining and sharing of UX design patterns and standards, artifact reuse and consistency across team members. Contribute to Design System.

What You’ll Bring

• Experienced at facilitation and collaborative problem-solving techniques to drive team alignment on charter and goals, ideation, experimentation, innovation and great user experiences
• Ability to express ideas through prototyping
• An excellent portfolio showcasing UI/UX and visual design work with a strong design sensibility and articulate storytelling. Evidence of exceptional design ability is a must.
• Understanding of front-end web and mobile technologies such as CSS/HTML and general understanding of back end technologies that are required to build out experiences. Partnering well with engineering is a must.
• Outstanding written and verbal communication skills. Strong ability to communicate design concept ideas through sketches, prototypes and wireframes. Experienced and comfortable with presenting work to executives and large groups. Strong ability to communicate complicated concepts and bring clarity to stakeholders and team members.
• Self-motivated, able to work independently but also collaborative and driven by group critique. Proven track record as an expert in design who can collaborate well with other functions.
• Evidence of solving large scale problems for customers. Ability to take complex concepts and simplify them for the customer in the form or elegant experiences.
• Customer-focused, with experience using design research methods to uncover customer insights. Are able to take those insights and define the desired customer outcomes.
• Excellent command of user experience, design principles, problem-framing skills, and beautiful visual design skills
• 3+ years work experience advocating for, creating and building and world-class experiences for mobile and web. Knowledge of global design best practices and working for international companies a plus.
• Must be proficient and highly skilled in Figma, Photoshop, Illustrator and other design tools
• Ability to perform in a fast paced, high stress iterative design process under minimal supervision

Education

Bachelors or master’s degree in the study of design including one of the following; Design, Web Design, Interaction Design, UI/UX Design, Service Design, Information Architecture, HCI, Human Factors, or a portfolio that shows equivalent project experience.

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation
$88,000 - $300,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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