Ux Program Manager Jobs

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

As a member of our Experience Team at Gap, Inc., you’ll shape how customers engage with our multi-billion-dollar portfolio of global brands. You will help enable the design team to focus their time on designing and shipping great products and ensure design has a high bar for quality.

This person leads UX execution of select projects to drive cross-team communication and proactively remove obstacles or blockers that may get in the way of delivery. This role focuses on project planning, execution, resource management/allocations, budget management, change management, and being the central hub to drive the UX team forward. Additionally, the UX program manager is focused on operational processes, including executing/managing external vendor agreements, team templates, asset organization, and iterative recommendation/implementation changes to team methods and frameworks.

What You'll Do

• Define and track dependencies and ensure the impact of scope changes is understood and the ramifications are communicated.
• Build a process that would optimize designers’ day-to-day workflow—maximize engagement and reduce duplicated efforts.
• Serve as the primary point of contact to partners in Onboarding, HR, Recruiting, Vendors, and Communications.
• Improve and expand the onboarding program for contractors, IC’s, and managers.
• Identify, mitigate, and escalate risks to project timelines or deliverables.
• Produce key organization programming, including all-hands, educational events, and team recognition.
• Support the development of the UX budget and track the budget against quarterly planning actuals.
• Manage the delivery of multiple UX-led projects while working with UX and product leads to understand project pain points and identify opportunities to move the project forward.

Who You Are

• You can build a solid internal and external network of personal relationships to identify issues and opportunities and provide constructive perspectives to others.
• You have a deep understanding of the design process, project management, and product development.
• You can chart a path forward in ambiguity and demonstrate problem-solving leadership with limited oversight
• 7-10+ years of industry experience, including relevant experience in UX operations or program management functions within a product or design organization
• Skilled in running financial operations and reporting, experience handling contracts, and leading vendor selection processes.
• Self-directed and hands-on approach, with the ability to initiate new efforts independently and make trade-offs against critical project timelines and priorities.
• You are a natural communicator with the ability to deliver difficult or complex messages and a consistent history of effective communication at an executive level.

Nice to have:

• Understanding of design systems
• Accessibility best practice familiarity

Benefits at Gap

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• Employee stock purchase plan.*
• For eligible employees
• One of the most competitive Paid Time Off plans in the industry.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $130,600 - $173,100 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates

Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.