Ux Design Intern Jobs

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values or diversity, equity, inclusion, and antiracism. Our designers strive to deliver customer-centric experiences that are inspiring, inclusive, human, purposeful & trustworthy.
The Customer Innovation team at REI is looking for a Cross-Disciplinary Design Intern that can bring diverse perspectives and experiences in designing for customer needs that span digital, service, and omni-channel. Throughout the course of your internship experience as a Cross-Disciplinary Designer, you’ll work alongside the other Product Designers on the Customer Innovation team to build deep knowledge of the customer journey and what it means for them to get outdoors through research that informs design strategy.

The Customer Innovation team’s test & learn methodology requires us to think and work differently, using customer-centered designs optimized for speed of learning and requisite level of fidelity that allow for learnings and insights to be uncovered and for the team to gain relevant knowledge around customer frictions, unmet needs, and product-market fit for new product or service offerings.

Non-Local Candidates:
Relocation assistance & intern housing are not provided for this role- all costs & arrangements will be the responsibility of the intern for the duration of the internship.
Duration:

• 10 -12 weeks (mid- June to September)

REI Introduction and Exposure to:

• Lean Innovation
• Mentorship
• UI/UX work though projects that require generative work and gaining understanding of context and problems; Sense making and turning generated data into insights; Ideation that leads to new thinking about problems, hypotheses, and solutions; Experience architecture and interaction design, from the high-level to the detailed experience.
• Cross-divisional intern activities
• Leadership team members

Job functions include:

• Participating in brainstorming sessions and design workshops with colleagues
• Creating wireframes, prototypes, and user interface designs (we use Figma)
• Analyzing user behavior and feedback using digital analytics tools
• Collaborating with cross-functional teams such as developers, product managers, and marketers
• Developing experience maps to describe the overall customer journey
• Observing users in-person to gather feedback and insights
• Presenting design concepts or prototypes and explaining design rationale to stakeholders
• Iterating on design concepts based on user feedback and data insights
• Conducting in-person or remote user research via surveys, interviews, focus groups, usability tests (we use UserTesting)

Qualifications and expectations:

• Excellent written and verbal communication skills, with the ability to synthesize and distill key learnings from multiple data sets and information
• Exceptional collaboration skills, with track record of successfully partnering to consolidate information from various sources, including feedback from others to inform work
• Working knowledge of design and prototyping tools such as Figma (which we use)
• Career interest in innovation and human centered design thinking, preferably in the design of digital and/or physical customer journeys
• Currently pursuing an undergraduate degree in Design, UX, Interaction, HCI, Architecture (or related field), or a recently completed (within 6 months) certificate program in one of the aforementioned fields of study.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.
As required by applicable Pay Transparency laws, REI provides the compensation for roles that may be hired in locations under these requirements. The pay for this role is: $25.00 per hour.

Why you’ll love it here:

Real. Alive. Connected. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors.

Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes:

• A workplace built on respect, integrity, and balance
• Professional growth and development opportunities
• Generous gear and merchandise discount

REI is proud to be an Equal Opportunity Employer.