(Us) Privacy Compliance Analyst

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
*This role is open to both US and Canadian applicants, but requires US legal experience*
Position Summary
As a member of PointClickCare’s Legal and Compliance team, you will work on critical initiatives and projects that significantly impact PointClickCare, its customers, and other stakeholders. Reporting to PointClickCare’s Privacy Officer, you will identify, analyze, and distill ever-changing information-privacy requirements applicable to PointClickCare’s various operations throughout the United States and Canada in order to assess, modify, and carry out PointClickCare’s privacy policies, procedures, and training. You will be relied upon to provide accurate, timely, and relevant information to enable informed leadership decisions.
The subject matter of your work will focus primarily on the privacy of protected health information (PHI) that PointClickCare holds as a HIPAA business associate on behalf of HIPAA covered entities (and in accordance with other applicable federal and state patient privacy laws (e.g., 42 CFR Part 2, etc.)). A meaningful portion of your work, however, will also address the patchwork of emerging consumer- and employee-based privacy laws (e.g., CCPA/CPRA, VCDPA, UCPA, CPA, etc.) that affect certain limited aspects of PointClickCare’s business.
In addition to proactive policy work, you will lend your expertise in response to day-to-day privacy compliance matters from inside and outside the company, including questions regarding specific information security events and questions from customers regarding PointClickCare’s data use practices.
In this role, you will collaborate with team members from across multiple departments, including Security and Trust, Data Intelligence, Product Management, Clinical Solutions, Customer Success, and Government Affairs.
Key Responsibilities

• Assist in responding to internal and external privacy impact assessments, privacy questionnaires, and other privacy compliance questions
• Assist in the unification/consolidation of privacy policies across PointClickCare’s subsidiaries
• Assist with responses to data/records requests
• Work with Cloud Operations and other data storage teams to ensure alignment with privacy policies and data retention policies
• Successfully set priorities, perform tasks in an orderly fashion, and meet deadlines
• Stay informed of relevant regulatory and industry changes, trends, and best practices and assess the potential impact of these changes on PointClickCare
• Identify, communicate, and document privacy risks, privacy policy gaps, and privacy policy exceptions
• Assist the Security and Trust team in analyzing the privacy implications and reporting obligations associated with information security incidents/events
• Assist in the development of, and ongoing updates to, PointClickCare’s privacy policies, controls, and training materials
• Meet regularly with the Product Management and Clinical Solutions teams to ensure “privacy-by-design” consistency in all PointClickCare services
• Assist the Security and Trust team on all privacy-related matters encompassed within security assessments/audits (e.g., for HITRUST CSF, SOC 2 Type II, etc.)
• Perform privacy risk/impact/compliance assessments of certain sub-business associates and other third-party service providers

Required Experience And Skills

• Excellent interpersonal skills; a team player with ability to collaborate at all levels of the organization
• Self-starter with the ability to work independently
• Keen judgement, integrity, and tact
• BA/BS degree
• Demonstrated organization, facilitation, communication, and presentation skills
• Demonstrated capacity to understand, compare, analyze, and communicate complex regulatory and business challenges
• 2-4 years of relevant work experience
• Strong analytical capability and problem-solving skills, with attention to detail
• Extensive knowledge and experience in United States health and general privacy compliance requirements
• Strong written and verbal communication
• Experience defining, drafting, and implementing policies and training materials
• Experience conducting ongoing privacy compliance and monitoring activities
• Strong project management skills, including ability to think end-to-end and manage multiple priorities/projects simultaneously for multiple stakeholders

Preferred Experience

• Familiarity with Canadian health and general privacy laws (e.g., PIPEDA, PHIPA, etc.)
• Health information exchange experience
• SaaS business experience
• Privacy-related certifications desired (e.g., CIPP, CIPM, etc.)

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $68,000 - $75,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.