Us Key Account Manager

Roles and responsibilities

1-Manage DHgate high-value customers through regular promotion of products, services and marketing activities, and interact with customers to handle customer inquiries in a timely manner.

2-Responsible for customer development and channel expansion in the United States, expand the local customer base, bring a steady stream of high-quality customers to the DHgate platform, explore local exhibition center resources, and implement local promotion, training, and publicity activities for target groups and partners.

3- Develop your own targets and performance indicators for daily operations and activities, monitor regularly to understand the effectiveness of operational strategies, and make recommendations for continuous improvement.

4- Reduce customer churn by implementing conflict management skills to resolve complex after-sales disputations in a way that builds a positive customer experience.

5- Customer relationship, collect customer information, comments and suggestions, feedback to headquarters regularly

6-Conduct research on the US market through online and offline channels to provide insight into the US cross-border e-commerce market.

7-Regularly participate in various local industry fairs in the United States to collect useful business information and provide feasibility suggestions.

8- Coordinate internal and external resources, cooperate with the company's overall strategy, and complete various indicators set by the company.

9 - Other additional duties as required. Requirements: Education: University degree or above, accurate proficiency in English and Spanish is preferred (preferably speaking Chinese)

Skills:

Promoting the knowledge and interests of customers through social media is necessary and can thrive in a fast-paced and deadline-oriented environment

Ability to multitask and handle multiple projects simultaneously

Analytical ability

Problem-solving skills

• Excellent communication skills