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Travel Agent - Remote

Company

WESTAT
Address , Rockville, Md
Employment type
Salary $55,000 - $65,000 a year
Expires 2023-10-01
Posted at 9 months ago
Job Description

Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.

Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all. We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.

Job Summary:
Westat is seeking a Travel Agent with native SABRE knowledge to arrange transportation and lodging for individuals and clients needing domestic and international arrangements.

Job Responsibilities:
  • Schedule travel-air, hotel, car and Amtrak train arrangements using SABRE.
  • Make professional, accurate, cost-effective, travel arrangements for all clients.
  • Schedule travel for in-house and field employees.
  • Make alternative booking arrangements if changes arise before and during a trip.
  • Perform other duties as assigned.
  • Follow company procedures, guidelines and standards related to travel reservations.
  • Find fare and schedule information for customers’ needs and preferences.
  • Ensure travel accommodations are completed in an efficient and timely manner.
  • Develop and maintain Passenger Name Records and profiles.

Basic Qualifications:
  • Requires two (2) years’ of recent experience with SABRE and are up-to-date with classes related to the travel industry.
  • Typically requires a bachelor’s degree with a minimum of 4 plus years of equivalent work experience in the travel or tourism field.
  • Must have native SABRE knowledge.

Other Required Qualifications:
  • Ability to be diplomatic with clients.
  • Excellent customer service skills.
  • Excellent communication and computer skills.
  • Must have working knowledge of NATIVE SABRE and Microsoft Office Suite.
  • Working knowledge and experience in the travel or tourism field.
  • Ability to work well under pressure.
  • Good time management and interpersonal skills.
  • Ability to work in a team environment.
  • Must be detail oriented and have excellent organizational skills.
  • High accuracy and attention to detail.

Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance. Subject to plan requirements, employees may participate in:
  • Health Savings Account
  • Vision Insurance
  • Dental Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Paid Parental Leave
  • Flexible Spending Account
  • Travel Accident Insurance
  • Health Advocate
  • Holiday Leave (7 government holidays and 2 floating holidays)
  • Vacation Leave (15 days per year)
  • Professional Development
  • Supplemental Life Insurance
  • Employee Assistance Program
  • Medical Insurance
  • Employee Stock Ownership Plan
  • 401(k) Retirement Plan
  • Life and AD&D Insurance
  • Long Term Disability Insurance
  • Sick Leave (10 days per year)

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.

#LI-WST1

Career Area

Administrative

Pay Range

The anticipated salary range for this position is $55,000 - $65,000 and will commensurate with experience.

Bonus Eligibility

Yes
Travel Agent - Remote | Westat