Customer Support Specialist - Remote | Wfh

Are you the kind of person who thrives on being the go-to resource for customers' questions and needs? Do you get a rush from assisting users with a simple, expert, and powerful software solution? If so, we have an amazing opportunity for you!
At our company (Company Name Removed), we are searching for a Customer Support Specialist to become a valued member of our team. We're a unique blend of technology and accounting, and we take pride in nurturing our employees from the ground up. As a part of our team, you'll get the chance to learn about property management, HOAs, and explore the world of top-performing accounting software, among many other exciting aspects.
Join us in a full-time hourly role, where you'll collaborate with a supportive and dynamic remote team. As a valued team member, you can expect a competitive salary ranging from $40,000 to $45,000, depending on your experience.
What Makes This Job Perfect For You
Be a trailblazer in customer service and excel at resolving clients' needs.
Embrace the opportunity to learn and confidently explain complex systems to users.
Thrive in a diverse range of situations, making people's lives easier through your expertise.
Required Qualifications
2 years of experience in a customer-facing role.
Proficiency In Microsoft Office And ZenDesk (Preferred).
Familiarity with accounting and/or property management terminology (Preferred).
Excellent interpersonal and communication skills, with a knack for de-escalation techniques.
Proven ability to multitask and work efficiently in an omnichannel environment.
Independent problem-solving skills and a keen troubleshooting mindset.
Eligible to work in the US without sponsorship.
Why Choose Us
At Enumerate, we take pride in being pioneers in the HOA Property Technology space, serving as a trusted industry leader for over 30 years. Our products empower more than 1,500 top-tier property management companies worldwide, helping them grow and protect their organizations. We've been honored with the FLCAJ's Readers Choice Awards five times for our innovative solutions and unparalleled support.
Our work culture is proactive, collaborative, and fully committed to creating a best-run company. Our team of over 140 passionate individuals strives to provide the same level of excellence to our customers that we foster within our organization. Discover our Core Values that drive us forward!
Perks And Benefits
Competitive salaries and medical benefits, including a $0 option for employees.
Dental, vision, life, and disability coverage.
Generous paid vacation and holidays.
Tuition reimbursement to support your personal growth.
Exciting in-person perks like pet-friendly offices, paid food trucks, and company outings (whenever possible).
$1,000 employee referral program.
401(k) plan to secure your future.
If you are ready to embark on a journey of growth, learning, and being a valued part of our dynamic team, we welcome your application! Please note that this is an ongoing opportunity, and we continuously seek qualified candidates to support our ever-expanding success. Apply today, and we'll review your application as new opportunities become available!
Join us at Enumerate and let's make a difference together!
Employment Type: Full-Time
Salary: $ 60,000.00 Per Year