Training Manager Jobs

Rôle et responsabilités

Training Manager

Who we are

Backed by 75 years of experience, CAE is the training partner of choice of aviation professionals, airlines, business aviation operators, and aircraft manufacturers the world over. With 50+ training locations and 250+ full-flight simulators, CAE has the largest civil aviation training network in the world. Every year, CAE graduates 1,000+ cadets, and trains 220,000+ airline pilots, business aviation pilots, maintenance technicians, and cabin crew.

CAE provides customers a commitment to the highest safety standards, tailored programs to meet a variety of training needs, superior centers located in some of the world’s most desired locations, and unsurpassed attention and service from a team dedicated to providing world-class customer service

How We Lead

At CAE we focus on building leaders who are eager to face the challenges of today and tomorrow. This begins with a growth mindset dedicated to constructive actions and an eagerness to impact unpredictable environments.

Our leader’s role involves being agile and versatile and conveying a clear and energizing vision to align their team in the right direction. They are responsible for creating an inclusive and connected environment and for supporting their teams in meeting business objectives. They are ambitious and they adopt a winning mindset to achieve results.

About This Opportunity

The Training Manager is responsible for leading, developing, and engaging a team of qualified and diverse instructors. Responsibilities include successful execution of assigned training programs, ensuring compliance with regulations appropriate to the FAA and/or any other regulatory agencies (national aviation authorities – NAA) as required. Strong focus on quality with a continuous drive towards process improvement and client satisfaction. Demonstrate integrity and discretion in handling sensitive/confidential information.

Essential Duties And Responsibilities

A training manager leads and inspires their team, works to delight the customers, and leads the day-to-day business operations.

• Develop & maintain strong positive business relationships with key internal clients to clearly understand their business processes and the development/articulation of short/long-term business objectives.
• Communicate and utilize data from the customer satisfaction survey to provide clear and valuable insights into customer satisfaction, experience, and expectations to improve service delivery.
• In accordance with Civil Global Training policy and CAE global standards, develop and manage instructor performance by conducting simulator and classroom assessments to continuously improve training delivery and the customer experience.
• Oversee the development, implementation, modification, presentation, and ongoing sustainment of courseware, training documentation, and training devices associated with the program to align with effective training delivery and regulatory requirements.
• Respond to and resolve customer inquiries, requests, and concerns in a positive manner; coordinate back with supporting functions to ensure a positive customer experience. Readily readjust priorities to respond to pressing and changing client needs. Recognize potentially adverse client reactions and develop better alternatives. Ability to maintain strong customer orientation under adverse circumstances.
• Maintain instructor qualifications in accordance with CAE’s business needs, processes and procedures, and applicable regulatory requirements.
• Manage and continually strive to increase the effectiveness and efficiency of operations to meet or exceed capacity by planning and scheduling resources to include instructors, classrooms, and simulators.
• In accordance with the Civil Global Training policy, ensure that instructors receive appropriate training for their respective platforms, CAE systems, customer experience and regulatory training on an ongoing basis.
• Ensure operations compliance with regulatory laws, standards requirements, and company policies and practices.
• Foster a customer-focused culture in alignment with business goals and objectives.
• Foster the CAE culture by attracting, developing, and engaging instructors to provide exceptional customer service standards.
• Establish strong communication with direct reports with frequent one-on-one discussions and reinforce collaboration with supporting teams.

Job-Related Skills And Experience

• Inspire the Team: The ability to lead and retain, motivate employees, and develop and sustain positive relationships with a wide range of stakeholders. Inspires achievement, team orientated, and knows how to optimize team energy.
• Customer Focus: Has the ability to solve problems and maintain productive internal and external relationships quickly and effectively.
• Speaking and Communication: Excellent communication, presentation skills, and interpersonal ability. Has superior ability to capture clients’ and employees’ attention by utilizing superior communication, negotiation, influence, and persuasive skills.
• Industry Experience: Minimum 8 years of progressive aviation experience in a high-volume, fast-paced environment. Training Center, CAE leadership and/or Leap program experience a plus.
• Accountability and Dependability: Will always fulfill commitments made to clients, peers, co-workers, and managers. Hold self and others accountable for measurable, high-quality, timely, and effective results.
• Self-management: Set priorities, goals, and timelines to achieve maximum productivity. Manage multiple projects and competing priorities. Display a high level of initiative, confidence, effort, and commitment toward completing assignments in a timely manner.
• Operations: Excellent knowledge of business principles including finance, sales/marketing, management, aviation, facilities management, and technical training. Proven track record of managing day-to-day operations demonstrating cost control and quality management.
• Organizational Awareness: Ability to accurately diagnose organization issues, develop solutions and implement action plans. Understand the business operations from both a strategic and tactical perspective.
• Decision Making & Judgement: Ability to balance analysis, wisdom, experience, and perspective when making decisions.
• Education: Bachelor’s degree in job-related field or significant experience in a similar position within the industry. Extensive aeronautical and aviation training experience preferred. MBA is an asset.

Type d'emploi

Régulier

CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

Énoncé sur l'égalité d'accès à l'emploi

À CAE, tout le monde peut contribuer à notre succès. Sans exception.

Comme le reflète notre valeur principale "Un CAE", nous sommes fiers d’être une seule équipe passionnée, sans frontières et inclusive.

À CAE, tous les employés sont accueillis indépendamment de leur race, de leur nationalité, de leur couleur, de leurs croyances, de leur sexe, de leur identité et de leur expression de genre, de leur orientation sexuelle, de leur handicap, de leur neurodivergence ou de leur âge.

Dans cette offre d’emploi, le masculin générique est utilisé uniquement pour alléger le texte et désigne aussi bien le genre masculin, genre féminin ou diverses identités de genre.