Temporary Texas Works Advisor Iii

This is a temporary position that is expected to end on 08/31/2025. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division State and Regional Operations (SRO) is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!
Performs complex technical, administrative, and management work for a direct delivery unit. Completes unit reports, special narrative or statistical reports, and responds to complex high profile client complaints. Serves as a lead worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback. Serves as the acting supervisor in the unit supervisor's absence. Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff. Initiates, monitors, and manages service improvement projects and reports on activities. Interviews clients, verifies financial and other information, and determines/re-determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs. Completes formal reports and narratives for management. Provides general information and assistance to clients regarding programs and application process. Reviews suspected fraud cases and makes referrals to investigators. Job requires detailed oriented individuals with ability to apply complex policies and procedures. Position may be reassigned On-the-Job training (OJT) unit as needed. This position may require up to 40% of travel.

Knowledge Skills Abilities:
Knowledge of eligibility programs, requirements, and policies.
Knowledge of Health Insurance Portability Accountability Act (HIPPA) and Tax Sensitive information regulations.
Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
Ability to monitor, review and analyze data and reports.
Skill in handling and resolving complex case issues.
Skill in interpreting and applying agency, state, and federal rules, regulations, policies, and procedures.
Skill in the use of automated data systems.
Skill in providing good customer service.
Skill in effective verbal and written communication.
Ability to screen applications, verify eligibility criteria, and determine case dispositions.
Ability to interpret and apply agency, state, and federal rules, regulations, policy, and procedures.
Ability to develop and establish effective working relationships.
Ability to evaluate performance issues.
Ability to identify problems and evaluate alternatives.
Assists in interpreting policy, training new workers, completing unit reports, responding to customer complaints, and acting in the supervisor’s absence.
Reads case records to determine compliance with policies and procedures to identity trends and for corrective action.
Assists in developing standards or procedures for assigned area.
Interviews customers or authorized representatives to gather information to determine eligibility for benefits.
Obtains, verifies, and calculates income and resources to determine customer financial eligibility.
Develops payment plans to facilities to ensure accuracy of payments.
Documents case records using automated equipment to form a record for each customer.
Explains program benefits or requirements to customers.
Manages assigned projects.

Registration or Licensure Requirements:
N/A

Additional Information:
This is a temporary position that is expected to end on 08/31/2025. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Number of positions to be filled: TBD.
Location of position to be filled: This position can be filled at any of our Region 03 field office locations based on need.

Access and Eligibility Services Field Offices normal hours of operation are from Monday-Friday 8:00 am - 5:00 pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

MOS Code:
There is no direct military code equivalent. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx