Technician, It Services Jobs

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Information Technology Team within the Information Technology Division.
• Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Performs other duties as requested
• Remotely diagnoses and resolves requests utilizing remote tools
• Follows management guidance, adhering to IT policy and procedure
• Installs and configures local and network based printers
• Travels, as required
• Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
• Responds to customer support issues escalated from the Helpdesk
• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Performs preventative maintenance
• Contributes to desktop projects (global installs/upgrades) as a project team member
• Documents customer interactions in incident management system including asset management
• Works various shifts, holidays, on-call and travel as required
• Recovers data from hard disk drives and/or perform data migration
• Demonstrates increasing levels of leadership and initiative, identifies areas for technical and process improvement, and is effective at balancing multiple concurrent efforts
• Troubleshoots and collaborates with other departments to assist with infrastructure related issues

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Firsthand experience supporting desktop computers in a Windows/TCPIP environment
• 2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
• Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training

Preferred Qualifications- Education & Prior Job Experience

• A+ certification
• Previous IT infrastructure experience in Airline/Airport environment
• MCSE/MCP is a plus

Skills, Licenses & Certifications

• Familiarity with workflow and with ticketing systems
• Must be able to lift at least 30 lbs
• Knowledge of VPN connectivity and ability to troubleshoot issues
• Ability to work independently and perform in a collaborative, team based environment
• Overall knowledge of all Windows based operating systems including Windows 7

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.