Technical Support Consultant Jobs

Available in Lincoln, NE or Remote (US)

At ALLPLAN, our focus is on delivering innovative software solutions that empower architects, engineers, and contractors to create exceptional buildings. Our work environment offers all of the advantages of a small team where you get to know everyone, while being part of a global organization. These benefits include flexible time-off policies, comprehensive health, dental, vision, and life insurance, company-matched retirement plans, and more.

Industry knowledge is important to us. If you're seeking exciting challenges in the AEC (Architecture, Engineering, and Construction) industry, our Customer Success Technical Consultant position offers this opportunity. Work with us if you want to help make great customer experiences specifically tailored for engineers, detailers, and fabricators who rely on our tools every day.

As a member of the Customer Success team, we want you to:

• Leverage your experience with drafting or modeling software (bonus points for SDS2)
• Develop key customer relationships, leading to increased satisfaction and sense of value, thus increasing customer retention
• Proactively create content to help those same customers – from knowledge base articles to training videos

We are searching for an individual who possesses:

• Excellent problem-solving skills – no challenge is too difficult
• Deep industry knowledge, learning from hands-on experience, often seeing the pain points and limitations of software
• An understanding of the customer, and the ability to make technical requirements understandable to those without technical understanding

At ALLPLAN, we are dedicated to building and retaining a diverse workforce. We take pride in being an equal opportunity employer, ensuring our decisions are made without any bias towards race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.