Fintech Support Technical Analyst Jobs

· Experience working within a similar environment, Finance or equivalent

· Broad 1st / 2nd Line Support experience

· Strong Microsoft orientated skillset – Windows 10/11, AD, Office365 etc.

· Some experience with PowerShell

· Ability to communicate at all levels

For more benefit related information please click HERE.

1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.

Strong hardware trouble shooting skills.

Manage and prioritize multiple tasks under pressure.

Excellent phone and e-mail etiquette and customer service skills.

For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.

Bachelor's degree in related area and / or equivalent experience / training.

Background Check and Live Scan

Legal Right to work in the United States

California Child Abuse and Neglect Reporting Act

Must pass a background check.

Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)

1– 2 years’ work experience supporting customers remotely in a technical environment

· Applying basic troubleshooting processes, validating the issue, recording critical issues in system, applying Knowledge Base articles

· Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem

Strong written and oral communication skills, English-speaking skills, bilingual a plus.

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Manage Customer tickets in ServiceNow

1+ year experience providing end user support

Assist with technical troubleshooting relating to hardware and software issues

Resolve customers’ concerns and answer customers’ questions to your best ability

Positive attitude and the desire to learn

Experience of working in Linux environments

Generous benefits and bonus package

Strong understanding of Application architecture

An understanding of relational databases and querying (SQL, Postgres etc.)

A good grasp of Networking fundamentals

Excellent career progression longer term

Ideally some experience of working in a Technical Support Analyst position

Experience of working with Unix/ Linux Operation Systems

Database skills, ability to read SQL code, make slight amendments

Any exposure to Java/C++ as well as Web Applications (ie websphere, weblogic, JBoss, etc) would be beneficial but not essential

A leading FinTech Company is currently seeking an Application Support Analyst to joint their US Technology team.

EPM (Enterprise Performance Management) Required with expertise in FCC, EPBCS and EDM preferred

Work with Oracle MSP (Manage Service Providers) on Support tickets and Enhancement requests

Ability to gather and execute requirements while acting as liaison between the business users and IT

Skilled in identifying and solving problems by gathering and applying information from a variety of materials or sources

When necessary, escalating business issues with complete and accurate information to Managed Service Provider

Communicating technical and business requirements, confidently,

3+ years of experience with project management

Ideally Finance, Fintech experience (blockchain, currency, data security, payment systems, payments, banking)

Experience with Cypress, Django, Next.js,

Jira (agile methodologies - waterfall, scrum)

$80,000 - $100,000 in a base

Help drive new processes and have great follow-up skills

3+ years of experience in technical support, customer service or payment operations

Excellent written and verbal communication skills

100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents

Interact daily with our FinTech customers to ensure their questions are responded to in a timely, comprehensive, engaging and professional manner

Be the first point of triage for external questions, to ensure they have the correct priority and focus from internal teams