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Lead Customer Support Agent Jobs

Customer Support Lead Jobs
By Atomic At United States
Work directly with Customer Experience Lead to schedule, capacity plan, and implement customer support strategies.
Develop and maintain customer support documentation, including FAQs, knowledge base articles, and standard operating procedures.
3+ years of experience as a customer support team lead or equivalent.
Act as top tier for escalations including phone calls and be the point of contact for challenging customer situations.
Help build out processes that enhance the productivity of the CX team.
Track trends and customer feedback.
Customer Support Agent Jobs
By LC EXCLUSIVE At California, United States
Previous experience in customer service or hospitality also a plus, but not required.
Present, promote and sell packages using proven sales techniques to prospective customer.
Ability to interact, communicate and negotiate effectively.
Address customer inquiries in a positive, friendly manner.
Collaborate with other departments to develop workable business solutions to customer satisfaction issues.
A high school diploma or GED equivalently.
Customer Support Lead（Tech Background）
By LeetCode At Palo Alto, CA, United States
1+ years of people management experience
Excellent knowledge of management methods and techniques
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
BS degree in Business Administration, MIS (Management Information System) or related field
Build expertise in our product and educate customers benefits of our services.
Provide strong written documentation for all user communications including direct user questions, internal research, FAQ/knowledge content, and etc.
Customer Support Lead Jobs
By Attain At Chicago, IL, United States
2+ years of people management directly leading a team
Streamline workflows and establish best practices for efficient customer ticket management
4+ years of call center and/or customer service related experience
2+ years of experience working with fraud cases, disputes, or similar
Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk, etc.
Experience building a multi-channel customer success team
Customer Support Lead (Hybrid)
By Tapcheck At Dallas, TX, United States
Proficiency with ticket management systems such as Zendesk and Jira; experience with Agile software development preferred
Balance responsibilities of leadership, escalation resolution, projects, and hands-on customer support
Bachelor's degree in business, finance, or related field
3+ years of experience from a similar role, preferably B2B, SaaS, and/or fintech
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Customer Support Agent Jobs
By Karat Financial At United States
Excellent multitasker and time management - handle multiple streams of inbound requests and several open tasks at a time.
Investigate and manage declined transactions and customer notifications.
Ensure timely resolution of customer problems while maintaining a positive customer experience.
2+ years of customer support or similar client-facing experience.
Experience using ticketing systems: (Zendesk, Salesforce, etc)
Remote (within the US) and flexible work culture
Customer Install Support Agent
By Verizon At , Temple Terrace $50,000 - $92,000 a year
Acquiring and maintaining current knowledge of relevant product offerings and support policies to provide a best in class installation experience
CTT+ certification or technical training experience
Work closely with peers across all departments, to ensure an exceptional, and seamless experience for our customers
Associates Degree or Equivalent Work Experience
Experience with telematics installation, low voltage electronics, and automotive mechanical experience
3+ years experience in a telematics installation role
Customer Support Agent Jobs
By SkySlope At , Sacramento, 95814 $22 an hour
Experience providing a high level of customer service, preferably in a technology environment or call center
Experience with both Microsoft and Mac platforms
Experience using a variety of different web browsers
Excellent written and verbal communication skills
Contributing to the efficiency of the software support department, while also supporting their team members
Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
Inforce Customer Support Agent
By EquiTrust Life Insurance Company At , West Des Moines, 50266, Ia
Maintains a basic knowledge and understanding of all products offered by EquiTrust.
Successfully manages a large volume of inbound calls in a timely manner.
Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.
Must have basic mathematical, organizational, and problem-solving skills with attention to detail.
Ability to prioritize workflows, establish and meet deadlines and manage multiple concurrent tasks.
Basic computer skills and the ability to navigate multiple systems and programs including Microsoft Office, proprietary systems, and other technology solutions.
Customer Support Agent (Overnight)
By Olliv By CoinFlip At United States
Completing all expected training to continue to grow and validate their abilities
Basic knowledge of cryptocurrency and blockchains
General passion and knowledge of fintech and crypto
Supporting our ATM customer base via phone and chat
Validating customers who want to increase buy limits
Handling any functional questions regarding the usage of our terminals
Customer Support Agent - Temp
By Rupa Health At , Remote
Highly organized, able to think 1 step ahead, takes initiative, time management, and able to handle many tasks
We all wear many hats so responsibilities may change over time!
Strong communication & customer service skills
Work remotely - anywhere in the USA
Hi! I’m Tim, Customer Support Manager at Rupa!
Customer support interactions with practitioners, patients, and lab partners through chat, email, and phone
Customer Support Lead Jobs
By Tapcheck At Texas, United States
Proficiency with ticket management systems such as Zendesk and Jira; experience with Agile software development preferred
Balance responsibilities of leadership, escalation resolution, projects, and hands-on customer support
Bachelor's degree in business, finance, or related field
3+ years of experience from a similar role, preferably B2B, SaaS, and/or fintech
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Customer Support Agent (Peoria)
By Clae Solutions At Pekin, IL, United States

We are seeking a Client Support Specialist to join our team! We are currently experiencing explosive growth and need to add to our Peoria office. The ideal candidate will be organized, ...

Technical Customer Support Agent
By ADP At Parsippany, NJ, United States
Microsoft Certified Professional (MCP) or equivalent certification/experience
2 years' experience with Enhanced Time and/or Workforce Manager
Are you ready to join a company offering career advancement opportunities throughout your career journey?
1 - 3 years ADP Client Services or equivalent outside experience
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Other Acceptable Experiences Could Include
Customer Support Lead (Tech Background)
By LeetCode At Palo Alto, CA, United States
1+ years of people management experience
Excellent knowledge of management methods and techniques
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
BS degree in Business Administration, MIS (Management Information System) or related field
Build expertise in our product and educate customers benefits of our services.
Provide strong written documentation for all user communications including direct user questions, internal research, FAQ/knowledge content, and etc.
Product Qa, Customer Support Lead
By Brado At St Louis, MO, United States
Strong leadership and management skills.
Develop and maintain customer support documentation and knowledge base.
At least 2+ years experience in quality assurance and customer support services, preferably in a software or SaaS company.
At least 2+ years of experience in Zendesk, Monday.com, Salesforce, and Jira.
At least 2+ years of experience in creating Customer Support contact forms and workflows.
At least 2+ years of experience in quality testing products, creating automation test scripts, and creating/tracking metrics.
Customer Support Agent - Us
By VanMoof At United States
Native English (UK/US/AUS/CA) communication skills, both written and spoken – any other language is a major bonus!
Your work week will be from Wednesday until Sunday with Monday and Tuesday off.
The work hours vary between 10.45 AM - 9.45 PM. You almost never work longer than a normal shift!
Be our first port of call for our North American support issues and customer service.
Get smart with your working hours, so that every customer gets an answer when they need it.
Become a walking Encyclopedia about all VanMoof products we've ever sold, so you can answer customer questions in an instant.
Customer Support Agent 40$ Per Hour
By Department of Consumer & Business Services At United States
Content Creation and Help Center Management (10%)
Manage and organize a portion of all inbound tickets from customers and internal team members
Leverage support tools to efficiently deliver a world class customer experience and gather customer feedback
Become a Relo Product expert and help both customers and coworkers succeed via knowledge sharing
Standardize best practices, knowledge bases, and external-facing documentation to create scale in the customer support role
2-3+ years of proven experience in a customer-facing role at a technology solution, agency, brand or media company.
Customer Support Agent Jobs
By Ad Hoc Labs At , Los Angeles, Ca
Knowledge/experience with troubleshooting difficult technology issues.
Exceptional reading, listening and writing skills.
Experience with software such as Google Docs, Slack, etc.
Experience with Customer Service Software (Desk, ZenDesk, Help Scout, etc.)
Collaborate with other agents to resolve issues and respond to cases in a timely, accurate, and professional manner.
Follow internal guidelines for appropriate customer communication.
Digital Customer Support Agent
By Insight Global At United States
Proven Time Management and Organizational Skills
Has attention to detail and critical thinking skills
Able to manage their own schedule and workload
Can communicate effectively in writing
Open to receiving performance feedback and incorporating recommendations into daily practices
Looking for a long-term stable appointment