Team Manager - East Metro Employment Team

POSITION OVERVIEW – Team Manager

Lifeworks is seeking a Team Manager for our East Metro Employment Team to work together with the Senior Manager and other Team Managers to plan and delivery of services for adults with disabilities with measurable outcomes. This position will oversee direct support professionals and will report to the Senior Manager.

Position Title: Team Manager –East Metro Employment Team

Department: Program Services

Hours: Full Time; 40 hours/week, Monday – Friday (exempt)

Location: Lifeworks Services – Twin Cities Metro Area

What we offer employees:

Lifeworks offers a comprehensive benefits package which includes:

• Up to $3,000 annually in tuition reimbursement
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• 18 days of PTO accrued in the first year of employment
• Medical, dental, and vision insurance
• Career progression plan
• 403(b) retirement plan with company match

Why work at Lifeworks:

As an industry leader, Lifeworks continues our commitment to self-determined support, careers with competitive wages, and developing innovative opportunities that enhance everyday lives. Through services that provide choice and build community – as well as through partnerships with over 500 businesses – Lifeworks serves more than 3,000 Minnesotans with disabilities and their families each year.

Lifeworks is proud to be recognized as a 2022 Top Workplace by the Star Tribune, ranking #28 among mid-size companies.

You’ll succeed in this role if you have the following skills and experiences:

• Ability to give work direction and supervise multiple staff

Qualifications: Internal candidates that do not possess the minimum experience levels but demonstrate exceptional performance and strong potential may be considered for the role as a supervisor-in-training.

• Define great performance for self and seeks to continually develop skills to improve performances. Follow safety procedures and assist in identifying safety needs for self and others. Contribute to the organization’s mission by complying with policies and procedures, using resources wisely and performing other duties as assigned as necessary.
• Initiate, develop, and maintain relationships and community contacts to increase employment and social opportunities for individuals.
• Take ownership of and ensure completion and reporting of assigned performance metrics (KIRs of operational measures to track and improve operational efficiencies.
• Experience in writing programs for people with disabilities
• Strong organizational skills and attention to detail
• Review client goals and outcomes to ensure program staff are following methodologies and fulfilling desired outcomes.
• A four-year degree in a human service field or related field, plus a minimum of 3 years of related work experience with at least two years in direct supervision of others.
• Financial acumen, experience with profit and loss How you’ll be spending your time:
• Strong business acumen
• Skills in decision making, problem solving, technology, coaching and performance management
• Candidate must complete and pass a pre-employment background study; a physical and drug screen; and have access to reliable transportation for work purposes.
• Responsible for programs financial statement; including monitoring expenses and achieving projected revenue targets, including customer-facing time.
• Understand and ensure adherence to standards for facilities, transportation, health and safety, intake and other procedures related to program services including 245D and CARF.
• Facilitate high levels of employee engagement with consistent employee recognition efforts and employee development activities. Support employees’ professional development with career development conversations.
• Ensure that the program is operating efficiently and effectively by ensuring adequate number of staff, scheduling, giving work direction and providing coverage as needed.
• Commit 30% of time to billable, customer-facing tasks.
• Ensure that staff comply with Lifeworks policies and procedures
• Strong oral and written communication skills
• Must meet Designated Coordinator Status. Designated Manager status preferred.
• Select and supervise program employees including coaching, training, addressing performance, and recognizing and reinforcing desired performance.
• Work effectively with other supervisors and managers to achieve Lifeworks’ mission and strategic plan.

Equity Statement:

Lifeworks strives to be radically accessible, diverse, equitable, and inclusive. We appreciate the vibrancy of differences, center the voices of silenced and marginalized people, and champion universal rights.

Lifeworks Services is committed to hiring people from a variety of diverse cultures with diverse life experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, familial status; genetic information, or any other characteristic protected by law.

Lifeworks Services is an equal opportunity employer, and we encourage members of diverse groups to apply.